Sarah Perez Costa
Summary
An excellent motivational leader with over three years of experience in customer service. Is consistently recognized for hard work, attention to detail, and goal achievement. Dedicated to providing the highest standard of service and creating a warm and welcoming environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Dunkin
07.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Personal Banker
First National Bank And Trust Company
09.2022 - 06.2023
- Worked with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Server
Applebee's
05.2021 - 06.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
Education
High School Diploma -
F. J. Turner High School
Beloit, WI06.2021
Skills
- Scheduling and Coordinating
- Staff Supervision
- Team Leadership
- Hospitality Service
- Cash Handling
- Customer Satisfaction
Timeline
Personal Banker
First National Bank And Trust Company
09.2022 - 06.2023
Server
Applebee's
05.2021 - 06.2021
Shift Leader
Dunkin
07.2019 - Current
High School Diploma -
F. J. Turner High School
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