Sarah Razmandi
Orlando
Summary
Aspiring team leader with a strong foundation in customer service with a passion for mentoring and helping others. Eager to leverage my organizational skills, attention to detail, and collaborative approach to support my manager in delivering high-quality results.
Overview
17
17
years of professional experience
Work History
Consumer Access Specialist
AdventHealth
Orlando
12.2024 - Current
- Coordinated patient access services to ensure timely registration and scheduling.
- Assisted patients with insurance verification and eligibility inquiries.
- Managed electronic health record systems to maintain accurate patient information.
- Facilitated communication between departments to enhance overall service delivery.
- Maintained 95% or higher iCARE patient and process satisfaction rating.
- Continued to meet or exceed productivity expectations
Patient Registration Coordinator
AdventHealth CentraCare
Orlando
01.2023 - 12.2024
- Welcomed patients upon arrival, communicated patient arrivals to the team, and managed patient visit expectations.
- Assisted corporate and worker’s comp patients with comprehension and completion of appropriate paperwork.
- Using Epic software, registered and checked in patients while verifying insurance information.
- Facilitated communication between patients and healthcare providers to streamline services.
- Performed various clerical duties such as filing, faxing, photocopying, scanning documents.
Call Center Representative
Orlando Health
Orlando
01.2022 - 12.2022
- Offered actionable solutions for customer concerns by following internal database prompts and company scripts.
- Took ownership over customer concerns, following issue through to resolution.
- Using Epic software, set appointments for patients by phone.
- Managed high call volumes while maintaining a professional demeanor.
- Collaborated with medical staff to resolve patient issues effectively.
Customer Service Supervisor
National Restaurant Association formerly EHT
Orlando
01.2009 - 12.2021
- Responsible for supervising over 10 call center agents.
- Handed regular and escalated customer service calls, chats, SMS, and emails.
- Mentored agents: 3 of which were promoted to positions within the company and 1 that received the 2020 National Customer Service Association Circle of Excellence Award.
- Recognized for high level performance by maintaining Exceeds Expectations rating on annual review
Education
Medical Coding
AAPC
09.2025 - 02.2026
Technical Certificate - Medical Office Management
Valencia College
Associates in Science - Medical Office Administration
Valencia College
Skills
- Time management
- Excellent communication skills
- Attention to detail
- Ability to collaborate effectively
- Mentorship
- Insurance verification
- Electronic health records
- Customer service
Timeline
Medical Coding
AAPC
09.2025 - 02.2026
Consumer Access Specialist
AdventHealth
12.2024 - Current
Patient Registration Coordinator
AdventHealth CentraCare
01.2023 - 12.2024
Call Center Representative
Orlando Health
01.2022 - 12.2022
Customer Service Supervisor
National Restaurant Association formerly EHT
01.2009 - 12.2021
Technical Certificate - Medical Office Management
Valencia College
Associates in Science - Medical Office Administration
Valencia College