Sarah Savoie
Beaumont,TX
Summary
Driven and dynamic professional with a proven track record at Floyds Seafood, excelling in team leadership and customer service. Expert in enhancing customer satisfaction, resolving conflicts, and boosting team performance through effective time management and complex problem-solving. Demonstrates exceptional verbal communication and task delegation skills, ensuring high-quality service delivery and operational excellence.
Overview
7
7
years of professional experience
Work History
Hourly Manager
Floyds Seafood
02.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
Hostess
Tokyo Japanese Steakhouse & Sushi Bar
05.2017 - 03.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Vidor High School
Vidor, TX05.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Task Delegation
- Schedule Management
Timeline
Hourly Manager
Floyds Seafood
02.2021 - Current
Hostess
Tokyo Japanese Steakhouse & Sushi Bar
05.2017 - 03.2021
High School Diploma -
Vidor High School