Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Server

Sarah Sumpter

Gatesville,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Ichiban Japanese Steakhouse
Waco, TX
10.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean an orderly dining area for an enjoyable guest experience.

Server

Cheddars Scratch Kitchen
Waco, TX
10.2022 - 09.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Main Event
Waco, TX
04.2022 - 10.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Server

Luigi’s Italian Restaurant
Waco, TX
05.2021 - 01.2022
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

Diploma -

Valley Mills High School
Valley Mills, TX

Basics

McLennan Community College
Waco, TX

Skills

  • Guest Relations Management
  • Suggestive Selling
  • Food Sales and Promotion
  • Price Memorization
  • Menu Memorization
  • Check Payment Processing
  • Cash Handling
  • Food Safety Oversight
  • Wine and Liquor Service
  • Age Verification
  • Hospitality Service Expertise
  • Sales Techniques
  • Item Promotion
  • Performance Improvement
  • Server Training
  • Patron Rapport
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Greeting Guests
  • Servsafe Certified
  • Special Requests and Substitutions
  • Operational Efficiency and Safety
  • Guest Satisfaction
  • Corrective Actions
  • Customer Service and Rapport
  • Workflow Coordination
  • Natural Leadership
  • Identification Requirements
  • Ability to Lift 30 Pounds
  • Courteous Phone Demeanor
  • Server Improvements
  • Warm and Friendly
  • Guest Inquiries
  • Table Monitoring and Turnover
  • Anticipating Guest Needs
  • Order Accuracy and Delivery
  • Communications Protocols
  • Cash Register Operations
  • Transactions and Cash Handling
  • Cool Under Pressure

Additional Information

Incredibly high work ethic and ability to learn quickly. Highly motivated in customer satisfaction. Experience being a cashier before as well.

Timeline

Server

Ichiban Japanese Steakhouse
10.2023 - Current

Server

Cheddars Scratch Kitchen
10.2022 - 09.2023

Server

Main Event
04.2022 - 10.2022

Server

Luigi’s Italian Restaurant
05.2021 - 01.2022

Diploma -

Valley Mills High School

Basics

McLennan Community College
Sarah Sumpter
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