Sarah Willis
Akron,OH
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
17
17
years of professional experience
Work History
Receptionist
PT Center For Sports Medicine
03.2008 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct department.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Receptionist Supervisor
Atlas Rehab And Wellness
09.2006 - 03.2008
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Education
No Degree - English Literature
University of Akron
Akron, OHHigh School Diploma -
Woodridge High School
Peninsula, OH06.1998
Skills
- Scheduling
- Administrative Support
- Clerical Support
- Collecting payments and invoicing
- File Management
- Data Entry including MS Word and A2C
- Customer and Client Relations
- Office Administration
- Mail Handling
- Documentation and Reporting
- Record Preparation
Timeline
Receptionist
PT Center For Sports Medicine
03.2008 - Current
Medical Receptionist Supervisor
Atlas Rehab And Wellness
09.2006 - 03.2008
No Degree - English Literature
University of Akron
High School Diploma -
Woodridge High School
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