Sarah Rocelle Ruelan
North Las Vegas,Nevada
Summary
Dynamic fast food professional with expertise in efficient order handling and customer satisfaction. Proven track record of maintaining high cleanliness standards and effectively managing inventory in fast-paced environments. Strong communication skills and ability to thrive under pressure foster positive team dynamics and enhance customer experiences. Enhanced workflow through innovative organization methods, significantly improving service speed and quality.
Overview
4
4
years of professional experience
Work History
Crew Member
Jollibee
North Las Vegas, NV
06.2024 - Current
- Maintained cleanliness of dining area.
- Performed opening and closing duties including workstation setup, surface cleaning, and supply restocking.
- Maintained compliance with company specifications for food presentation and temperature.
- Managed takeout orders efficiently, ensuring prompt meal delivery.
- Handled customer complaints professionally.
- Maintained adherence to health code requirements in food preparation.
- Accurately counted and returned bills and change to customers.
- Ensured satisfaction through consistent service quality under high-demand conditions.
- Stocked shelves and cases with new or transferred items.
- Assembled and served meals according to specific guest requirements.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Interacted pleasantly with guests to deliver quality customer service.
- Assisted management team with inventory counts of food products and beverage supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Restaurant Supervisor
Zip Tofu & Grill
Las Vegas, Nevada
12.2022 - 05.2023
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
- Analyzed financial records such as sales figures, expenses reports, labor costs and inventory data to determine profitability of operations.
- Uncovered, investigated, and resolved customer complaints quickly and skillfully to maintain loyalty.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Established good customer relations and excellent service to build and retain loyal customers.
- Monitored temperatures of prepared food and cold-storage areas.
- Ensured functionality checks of equipment during shift transitions.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Delegated work to staff, setting priorities and goals.
- Developed strategies to sustain productivity and positivity among the team.
Server
Zip Tofu & Grill
Las Vegas, Nevada
08.2022 - 12.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assessed and attended to customer demands with effective task management during peak times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Restaurant Hostess
Zip Tofu & Grill
Las Vegas, Nevada
07.2022 - 08.2022
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Crew Member
SUBWAY®Restaurants
Las Vegas, Nevada
12.2021 - 06.2022
- Maintained high standards for food quality during service.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed payments on cash register and counted back bills and change to patrons.
- Stocked shelves and cases with new or transferred items.
- Assembled and served meals according to specific guest requirements.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained safe food handling practices to prevent germ spread.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Stored food in assigned locations, adhering to safety regulations for wrapping and dating.
Crew Member
Jack in the Box
Las Vegas, Nevada
07.2021 - 09.2021
- Addressed customer needs and resolved issues, leading to improved satisfaction.
- Performed routine cleaning tasks to maintain a tidy environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Clarified ingredient details and shared nutritional information with patrons.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Ed W. Clark High School
Las Vegas, NV05-2023
Skills
- Customer service
- Food safety
- Inventory management
- Point of sale operation
- Food preparation
- Team collaboration
- Effective communication
- Multitasking and prioritization
- Order management
- Team leadership
- Conflict resolution
Languages
Tagalog
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- I am also a member of the Army National Guard, where I conduct monthly training and inventories as needed within my unit. With my position, I support teams within my unit with their training by issuing them proper equipments, and demonstrate proper and safety protocols. I handle inventories and administration duties to ensure that everything with our unit is up to date.
- I'm also head admin at my local Church. There I am responsible for our monthly schedules and meetings, ensuring that the flow of our weekly Services are smooth and seamless.
Timeline
Crew Member
Jollibee
06.2024 - Current
Restaurant Supervisor
Zip Tofu & Grill
12.2022 - 05.2023
Server
Zip Tofu & Grill
08.2022 - 12.2022
Restaurant Hostess
Zip Tofu & Grill
07.2022 - 08.2022
Crew Member
SUBWAY®Restaurants
12.2021 - 06.2022
Crew Member
Jack in the Box
07.2021 - 09.2021
High School Diploma -
Ed W. Clark High School