Summary
Overview
Work History
Education
Skills
Timeline
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Sarai Caruso

Tampa,FL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Hostess

Captal Grille
09.2021 - 11.2023
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Streamlined check-in process for large groups or events by implementing a pre-registration system.

Store Associate

Finish Line
08.2021 - 09.2022
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.

Media Assistant

Lil Bee's Bohemian
07.2021 - 08.2022
  • Developed strong relationships with vendors to secure competitive rates on ad placements and promotional materials.
  • Improved team efficiency by streamlining internal communication processes.
  • Assisted in the development of high-quality content for various marketing campaigns.
  • Enhanced client satisfaction by providing timely and accurate media updates.
  • Monitored industry trends and competitor activities to maintain a comprehensive understanding of the media landscape.
  • Maintained well-organized records of all media purchases, contracts, and invoices for easy reference and tracking purposes.
  • Assisted Media Planners with adjusting marketing strategies proactively based on real-time data insights.
  • Engaged in photography, graphic design and video content creation.
  • Managed and created content for company social media outlets.

Education

Associate of Arts - Diagnostic Medical Sonography

Hillsborough Community College
Tampa, FL
05.2025

Skills

  • Guest Complaint Resolution
  • Dining Room Management
  • Customer Service
  • Reservations Management
  • Event Planning
  • Guest Engagement
  • Complaint Handling
  • Performance Improvement
  • Guest Seating
  • Reservation Coordination

Timeline

Hostess

Captal Grille
09.2021 - 11.2023

Store Associate

Finish Line
08.2021 - 09.2022

Media Assistant

Lil Bee's Bohemian
07.2021 - 08.2022

Associate of Arts - Diagnostic Medical Sonography

Hillsborough Community College

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Sarai Caruso