Sara Michelle Gurrola
Hesperia,CA
Summary
Motivated professional with extensive experience in fast food and counter service. Skilled in efficiently managing orders and providing exceptional customer service. Demonstrated ability to maintain high cleanliness standards and effectively manage inventory, ensuring smooth operations in fast-paced environments. Recognized for excellent communication skills, remaining composed under pressure, and fostering positive team collaboration. Improved workflow through innovative organizational strategies, resulting in increased service speed and quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
06.2021 - 03.2023
- Greeted customers and answered any questions they had about the store.
- Performed cashier duties such as taking orders, collecting payments, and providing change.
- Restocked kitchen supplies, including food products and utensils.
- Cleaned the restaurant area by sweeping the floors, wiping the tables, and mopping.
- Processed takeout orders quickly to ensure the timely delivery of meals.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
- I took orders from the drive-thru and front counter.
- Packed food products in containers, cups, and bags.
Waitress
Apple Jack's Coffee Shop
01.2020 - 06.2020
- I greeted customers, provided menus, and answered questions regarding menu items.
- Brought food and beverages out to customers at a safe, fast pace.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized dining room tables with condiments, napkins, and other necessities prior to seating guests.
- Informed customers about daily specials in an engaging manner.
- Kept the restaurant lobby, front counter, and restrooms neat and clean throughout the shift.
- Replenished beverages when necessary.
- Informed customers about menu items, product ingredients and nutritional values.
Education
High School Diploma -
Cobalt Institute Of Math And Science Academy
Victorville, CA05.2022
Skills
- Customer service
- Bilingual
- Time management
- Clear communication
- Problem solving
- Supplies monitoring and restocking
- Positive company representation
- Teamwork and collaboration
- Cleaning
- Willingness to learn
- Multitasking and organization
- Flexible schedule
Certification
- Certificate of Completion: Professional Makeup Artist Course
- Certificate of Completion: Professional Hairstyling Course
Languages
English
Professional
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
McDonald's
06.2021 - 03.2023
Waitress
Apple Jack's Coffee Shop
01.2020 - 06.2020
High School Diploma -
Cobalt Institute Of Math And Science Academy
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