Stephanie Long
Upland,CA
Summary
District manager overseeing 11 Starbucks locations and 300+ partners, specializing in operational leadership and talent development. Proven ability to collaborate with cross-functional teams to identify capability gaps and implement actionable strategies that enhance business performance. Experienced in coaching store managers and emerging leaders, facilitating both virtual and in-person learning, and driving measurable improvements in partner engagement and customer experience.
Overview
12
12
years of professional experience
Work History
District Manager
Starbucks
Jurupa Valley, CA
09.2014 - Current
- Serve as the primary people and learning partner for 11 Starbucks stores and 300+ partners, building trusted relationships with Store Managers, People & Culture partners, and senior leaders to understand business, talent, and capability priorities and connect them to relevant enterprise learning resources.
- Independently lead learning, talent, and change initiatives from planning through implementation and sustainment, clarifying objectives, coordinating stakeholders, identifying risks, communicating milestones, and maintaining momentum with limited day-to-day direction.
- Lead the development of 17 Store Managers and emerging leaders through coaching, observation, performance insights, and individualized development plans that strengthen leadership capability, succession readiness, and internal talent pipelines.
- Translate enterprise learning priorities and customer insights into actionable field recommendations, gathering feedback across stores and stakeholder groups, identifying common themes, and adapting solutions to address broader business needs rather than isolated requests.
- Partner cross-functionally with People & Culture, Learning & Development, Operations, senior leaders, and field stakeholders to identify capability gaps, recommend learning approaches, align priorities, and support consistent implementation of enterprise programs.
- Improve learning and talent processes by standardizing leader routines, communication tools, coaching practices, development resources, and follow-up mechanisms to simplify execution, increase consistency, and scale effective practices across the district.
- Drive launch readiness for learning and change initiatives by ensuring audiences, timing, roles, communications, resources, and follow-through are clearly defined; proactively resolve issues and escalate decisions requiring broader alignment.
- Facilitate leadership development, onboarding, operational learning, and performance conversations across virtual and in-person settings, adapting delivery methods to different audiences and using digital communication and collaboration tools to increase access and consistency.
- Coach leaders through performance and talent development processes, building accountability for continuous learning, feedback, career growth, inclusive leadership, and sustained application of new skills on the job.
- Analyze business, customer, and talent performance indicators to identify learning opportunities, prioritize development interventions, evaluate effectiveness, and recommend adjustments that improve partner and business outcomes.
- Create and deliver leader communications and learning experiences that simplify complex information, increase engagement, clarify expectations, and enable leaders to confidently apply new knowledge in their stores.
- Built culture of continuous learning by embedding coaching, feedback, recognition, development planning, and knowledge sharing into day-to-day leadership routines across district.
Education
High School Diploma -
Upland High School
Upland, CASkills
- Leadership Development
- Learning & Development
- Talent Management
- Coaching & Mentoring
- Succession Planning
- Employee Engagement
- Facilitation & Training
- Program Management
- Change Management
- Stakeholder Engagement
- Performance Management
- Cross-Functional Collaboration
- Learning Technology
- Data-Driven Decision Making
- Continuous Improvement
Timeline
District Manager
Starbucks
09.2014 - Current
High School Diploma -
Upland High School