Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sariya Duarte

Dallas,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Firstsource Solutions
02.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved customer satisfaction with timely resolution of payment-related issues, maintaining strong client relationships.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Application Specialist

Willis Towers Watson
08.2016 - 02.2021
  • Enhanced user experience by streamlining software applications and addressing customer needs.
  • Increased customer satisfaction ratings through prompt resolution of technical issues via phone, and email assistance.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.

Customer Service Representative 1

Spectrum
03.2010 - 07.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Increased sales with upselling techniques and thorough knowledge of specials, and promotions..
  • Exceeded performance metrics consistently by delivering outstanding service quality coupled with efficient issue resolution.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

Dallas Can Academy
Dallas, TX
06.2007

Skills

  • Time Management
  • Multitasking and Prioritization
  • Customer Engagement
  • Data entry proficiency
  • Insurance Benefits
  • HIPPA Compliance
  • Upselling Products and Services
  • De-escalation Techniques
  • Call Center Operations
  • Exceptional communication
  • CSR systems

Timeline

Customer Service Representative

Firstsource Solutions
02.2021 - Current

Application Specialist

Willis Towers Watson
08.2016 - 02.2021

Customer Service Representative 1

Spectrum
03.2010 - 07.2016

High School Diploma -

Dallas Can Academy

Similar Profiles

CREATE PROFILE
Sariya Duarte