Sasa Vukovic
San Jose,USA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Speaking English, German, Serbian and learning Spanish.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Forbes Mill Steakhouse
Los Gatos, CA
02.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Captain
Mourad
San Francisco, CA
11.2022 - 01.2024
- Supervised the daily operation of the restaurant floor, overseeing all functions related to the dining experience
- Ensured accurate menu knowledge among servers by providing ongoing training sessions
- Maintained a positive attitude when dealing with difficult customers or situations
- Inspected tables for neatness and cleanliness prior to seating guests
- Exhibited outstanding communication skills while interacting with guests, coworkers, managers, and other personnel
- Demonstrated strong leadership qualities by training and supervising staff members in proper server etiquette
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
Server
Straits Restaurant
San Jose
04.2021 - 06.2022
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
- Noted special patron requests and followed up with kitchen to confirm delivery
- Ensured high guest check averages by suggesting and selling additional food and beverage items
- Continually visited guest tables to promote inviting and attentive service
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations
- Organized Banquet and Dinner service
Server
El Jardin Tequila Bar
San Jose
12.2020 - 10.2021
- Greeted and maintained relationships with regular customers
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Server
Zazil Cocina Mexicana
San Jose
09.2020 - 03.2021
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
Education
Foothill College
Los Altos, CAHospitality And Marketing -
VUB Sokolac
Sarajevo01.2020
Skills
- High-volume dining
- Hospitality service expertise
- Point of sale operation
- Wine service
- Food and beverage pairings
- Menu memorization
- Dining area maintenance
- Banquet coordination
- Problem-solving abilities
- Professional demeanor
Certification
- NASM Certified Personal Trainer and Nutritionist
- Volunteer work at Serbian Orthodox Church
Timeline
Server
Forbes Mill Steakhouse
02.2024 - Current
Server/Captain
Mourad
11.2022 - 01.2024
Server
Straits Restaurant
04.2021 - 06.2022
Server
El Jardin Tequila Bar
12.2020 - 10.2021
Server
Zazil Cocina Mexicana
09.2020 - 03.2021
Foothill College
Hospitality And Marketing -
VUB Sokolac