Results-driven professional with ten years in the food service industry, specializing in customer service and order management. Expertise in POS systems and team coordination has led to improved operational efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Server
Joe Italiano's Maplewood
Moorestown, New Jersey
08.2022 - 03.2026
Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
Managed food and beverage orders efficiently using POS systems.
Assisted in training new servers on menu items and service protocols.
Addressed customer inquiries and resolved issues efficiently, contributing to positive dining experiences.
Communicated effectively with kitchen staff regarding customer allergies or special requests.
Inspected food quality prior to serving customers to ensure freshness and presentation.
Stayed informed about daily specials, new menu items, promotions.
Supported team during rush hours by taking additional customer orders and expediting dish delivery.
Server
Sanook Thai cuisine
Haddonfield, NJ
03.2016 - 08.2022
Recommended menu items based on customer preferences and dietary needs.
Prepared tables for service, maintaining setup and presentation standards to enhance dining atmosphere.
Streamlined reservation and to-go order process, enhancing customer experience and operational efficiency.
Handled money transactions accurately while following company procedures for handling cash payments.
Operated POS terminals to input orders, split bills, and calculate totals.
Greeted customers, addressed inquiries, and recommended specials, contributing to increased sales.
Server
Thai burger
Pitman, New Jersey
03.2018 - 10.2019
Resolved customer issues with patience and empathy, turning potential complaints into positive dining experiences.
Coordinated with kitchen staff to streamline order processing, enhancing customer satisfaction during peak hours.
Managed multiple tables to deliver consistent, high-quality dining experiences.
Delivered food orders promptly and courteously.
Processed customer payments accurately using point-of-sale systems.
Maintained cleanliness and organization of dining and service areas.
Performed cleaning duties, maintaining cleanliness and organization of dining and service areas.
Education
Bachelor of Science - Business Information Technology
Silpakorn University
Thailand, Nakhon Pathom
02-2010
Skills
POS system operation
Order management
Food safety
Customer service
Time management
Team coordination
Languages
Thai
Native/ Bilingual
Work Preference
Job Search Status
Open to work
Work Type
Full TimePart Time
Location Preference
On-Site
Salary Range
$45000/yr - $200000/yr
Timeline
Server
Joe Italiano's Maplewood
08.2022 - 03.2026
Server
Thai burger
03.2018 - 10.2019
Server
Sanook Thai cuisine
03.2016 - 08.2022
Bachelor of Science - Business Information Technology