Satin Pertilla
Endicott/Binghamton
Summary
Detail-oriented professional skilled in inventory management and food safety compliance. Known for effectively training staff and optimizing operational processes. Ready to support business growth through enhanced customer service and efficient merchandising strategies and operational efficiency.
Overview
14
14
years of professional experience
Work History
Driver
Lyft
10.2025 - Current
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Adhered to traffic regulations and safety protocols, promoting safe driving practices on all trips.
- Pick up and drop off people depending on what the app says.
- only work when I have a car, i do not currently have one but am still am employee there (1099)
Instacart Shopper
Instacart
08.2018 - Current
- Executed order fulfillment by selecting items efficiently from store shelves.
- Ensured accuracy in order picking, minimizing errors during delivery preparation.
- Utilized mobile app to receive and manage incoming orders effectively.
- Collaborated with store personnel to maintain optimal inventory levels for customer satisfaction.
- Deliver groceries after i shop them for customers when i have a car
Deli Manager/ Starbucks Manager
Frys Food and Drug Stores
12.2023 - 10.2024
- Supervised daily deli operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation and ordering processes.
- Developed employee schedules to optimize staffing during peak hours and improve efficiency.
- SAME DUTIES AS I HAD WHEN I WORKED FOR THEM IN 2012-2020!
Assistant Store Manager
Family Dollar
08.2022 - 01.2023
- Led daily store operations to ensure efficient workflow and optimal customer service.
- Managed inventory levels and coordinated restocking efforts to minimize stockouts.
- Trained and mentored new team members on store policies and procedures.
- Implemented visual merchandising strategies to enhance store presentation and drive sales.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Order and help receive and unload trucks
- rotate items to assure freshness and stock shelves
Picker/Packer Associate
Amazon
08.2021 - 02.2022
- Streamlined order picking process to enhance efficiency and accuracy.
- Maintained inventory accuracy through regular cycle counts and audits.
- Operated warehouse equipment, including forklifts and pallet jacks, safely and efficiently.
- Coordinated with shipping teams to ensure timely dispatch of orders.
- Seasonal job worked at the same time i worked at Family dollar
Customer Service Representative
Unemployment
02.2021 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed claims and applications accurately, ensuring compliance with established guidelines.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new representatives on procedures, systems, and best practices for optimal performance.
- Worked from home
Assistant Deli Manager/ Starbucks Manager
Frys Food and Drug Stores
05.2012 - 12.2020
- Assisted in managing daily deli operations to ensure optimal product availability and customer satisfaction.
- Trained and mentored team members on food safety standards and deli procedures, enhancing compliance.
- Coordinated inventory management processes to minimize waste and maintain stock levels efficiently.
- Implemented new merchandising strategies that improved product presentation and increased sales engagement.
- Analyzed sales trends to develop promotional strategies, driving customer interest and repeat business. Promoted Starbucks seasonal drinks and new drink and product roll outs.
- Drove Starbucks sales by sampling and engaging with cutomers.
- Won multiple sales competition within Fry's such as rib fest for super bowl ect.
- Analyzed sales trends to develop promotional strategies, driving customer interest and repeat business.
- Led team meetings to communicate goals, provide updates, and address operational challenges effectively.
- Collaborated with upper management on budgeting and resource allocation for departmental initiatives.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Coordinated special events such as holiday promotions or cooking demonstrations to increase foot traffic in the deli department.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Assisted in budgeting efforts by tracking sales data, identifying trends, and making informed suggestions for future planning purposes.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
- Increased sales [Number]% through suggestive selling of promotional items.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Set schedules for 10/15 staff by planning and designating shifts and hours.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inventoried food products and associated materials on weekly basis.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Launched quality assurance practices for each phase of development
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Culinary Arts
Manatee Technical College
Bradenton, FLHigh School Diploma -
Venice High School
Venice, FL05-2007
Skills
- Customer service
- Employee supervision
- Task delegation
- Inventory management
- Food safety compliance
- Staff training
- Product rotation
- Merchandising strategies
- Sanitation standards
- Cost reductions
- Waste reduction
- Scheduling coordination
- Sales promotion
- Menu planning
- Catering support
- Promotional planning
- Point-of-sale system
- Display upkeep
- Scale calibration
- Deli product packaging
- Profit and loss
- Customer complaint handling
- Merchandise replenishment
- Cleaning & sanitation
- Team collaboration
- Teamwork
- High volume dining
- Production and time sequencing
- Equipment maintenance
- Work area inspection
- Food plating and presentation
- Food delivery oversight
- Orientation and onboarding
- Food production management
- Policies development
- Cooking
- Kitchen staff supervision
- Inventory controls
- Food and beverage service
- Critical thinking
- Disciplinary Write-ups
- Food safety understanding
- Opening and closing procedures
- Worker training
Timeline
Driver
Lyft
10.2025 - Current
Deli Manager/ Starbucks Manager
Frys Food and Drug Stores
12.2023 - 10.2024
Assistant Store Manager
Family Dollar
08.2022 - 01.2023
Picker/Packer Associate
Amazon
08.2021 - 02.2022
Customer Service Representative
Unemployment
02.2021 - 01.2022
Instacart Shopper
Instacart
08.2018 - Current
Assistant Deli Manager/ Starbucks Manager
Frys Food and Drug Stores
05.2012 - 12.2020
No Degree - Culinary Arts
Manatee Technical College
High School Diploma -
Venice High School