Saul Heredia
Conroe,TX
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Escalante's and Miyazaki Japanese Restaurant. Excelled in impression management and upselling, significantly improving guest experience. Skilled in group reservations and training new staff, demonstrating exceptional leadership and communication abilities.
Overview
2
2
years of professional experience
Work History
Host
Escalante's
The Woodlands, TX
09.2023 - Current
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Ensured compliance with health and safety regulations within the restaurant.
- Resolved conflicts between customers when necessary.
- Provided excellent customer service by anticipating customer needs.
Sever
Miyazaki Japanese Restaurant
Conroe, TX
01.2023 - 05.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Oak Ridge High School
Conroe, TX05-2025
Skills
- Impression management
- Telephone reception
- Group reservations management
- Promotional support
- Upselling
- Prospecting and telemarketing
- Price quote preparation
- Hospitality and accommodation
- Sales expertise
- New teller training
Affiliations
- I love weightlifting and going to many gyms.
- Travel around the city as a foodie
- Party planning among family and friends
Accomplishments
- Took courses on Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
Languages
Spanish
Native/ Bilingual
Timeline
Host
Escalante's
09.2023 - Current
Sever
Miyazaki Japanese Restaurant
01.2023 - 05.2023
Oak Ridge High School
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