Savanna Hardy
Wahiawā,HI
Summary
Results-driven Billing Specialist known for outstanding productivity and efficiency in managing billing processes. Possess specialized skills in invoice generation, account reconciliation, and financial reporting. Excel at communication, problem-solving, and time management, ensuring seamless operations and client satisfaction.
Overview
11
11
years of professional experience
Work History
Billing Specialist
Workstar Injury Recovery Center
Kapolei, HI
08.2024 - Current
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Handled billing, waivers and claims for private and commercial clients.
- Answered incoming calls regarding billing inquiries from patients and or providers in a professional manner.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
Medical Biller and Coder
Central Health Hawaii
Wahiawa, HI
05.2023 - 05.2024
- Verified accuracy of patient information and insurance data in billing system
- Submitted claims to insurance companies electronically or by mail
- Resolved denied claims by researching payer requirements and preparing appeals
- Reconciled accounts receivable to ensure accuracy of payments received
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation
- Provided customer service support to patients regarding billing inquiries
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding
- Assisted with scheduling appointments for clients and visitors
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
Extern
Central Health Hawaii
Wahiawā, HI
02.2023 - 04.2023
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or mail
- Provided customer service support to patients who had questions about their bills or payments due
- Researched complex billing issues involving multiple providers or services rendered over a period of time
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria
- Ensured HIPAA compliance by maintaining confidentiality of all patient information
- Reviewed patient records for accuracy and completeness of information in medical billing system
- Prepared daily reports summarizing payments received from insurers or other sources
Lead Hostess
Roy's Beach House
Kahuku, HI
02.2017 - 04.2020
- Verified reservations prior to seating guests
- Encouraged team members to provide exceptional customer service at all times
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
Lead Hostess
Haleiwa Joe's
, HI
07.2014 - 10.2016
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences
- Monitored dining room activities to ensure quality service standards were met
- Organized large parties for special events such as birthdays or anniversaries
- Resolved customer complaints promptly with tactful diplomacy
Education
Healthcare Administration - Billing and Coding
Hawaii Medical College
05.2024
High School Diploma -
Waialua High School
Skills
- Payment posting
- Customer service
- Multitasking and organization
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Problem-solving
Timeline
Billing Specialist
Workstar Injury Recovery Center
08.2024 - Current
Medical Biller and Coder
Central Health Hawaii
05.2023 - 05.2024
Extern
Central Health Hawaii
02.2023 - 04.2023
Lead Hostess
Roy's Beach House
02.2017 - 04.2020
Lead Hostess
Haleiwa Joe's
07.2014 - 10.2016
Healthcare Administration - Billing and Coding
Hawaii Medical College
High School Diploma -
Waialua High School
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