Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Savanna Pendergraft

Holt,MO

Summary

I have years of experience in Customer service and guest relations. I am well versed in interacting with guests and resolving issues to propel customer satisfaction. I have been in a fast paced environment both as a barista and admissions member at the zoo which means I work well in busy environments and make sure to keep things running smoothly. It's a priority for me to make sure to have a clean and well running work area. I am great at resolving issues that may arise, greeting guests etc. People are my priority which means I love maintaining good working relationships with my guests and coworkers.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Kansas City Zoo
Kansas City, MO
02.2017 - 02.2024
  • Welcomed large volume of guests and improved overall customer service.
  • Greeted and assisted guests with variety of inquiries, promoting service standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Provided guidance to new team members on how to perform tasks correctly.
  • Built and maintained productive relationships with employees.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Barista

Ahadu Coffee
Lee's Summit, MO
08.2021 - 07.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Education

GED -

Raytown Sr. High School
Raytown, MO

Skills

  • Customer Service
  • Guest Relations
  • Cash Handling Experience
  • Espresso Machine Operation
  • Opening and Closing Duties
  • POS System Operation
  • New Hire Training
  • Customer Assistance

Affiliations

  • I love making art in my free time. My paintings were showcased and sold at a local coffee shop. I love getting to connect to others over any type of art or creative workings.
  • I have lots of cats and dogs so I am definitely an animal lover and like getting to talk to my customers about their pets.
  • I write in my free time so I definitely always have an encouraging word for others if they may need it.

References

References available upon request.

Timeline

Barista

Ahadu Coffee
08.2021 - 07.2023

Guest Service Representative

Kansas City Zoo
02.2017 - 02.2024

GED -

Raytown Sr. High School

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Savanna Pendergraft