Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Savannah Lowery

Ridgewood,NY

Summary

Dynamic server with exceptional customer service skills honed at Brookland's Finest Bar & Kitchen. Proven ability to enhance guest experiences through upselling techniques and effective team collaboration. Recognized for maintaining high efficiency in fast-paced environments while ensuring accuracy in order management and fostering positive relationships with patrons.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Brookland's Finest Bar & Kitchen
07.2022 - 04.2025
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted with bar responsibilities during slower hours
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Efficiently maintained satisfaction for parties over 10

Barista/Server/Expo

Panera Bread
08.2021 - 12.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Bistro Server

Courtyard by Marriott
04.2024 - 10.2024
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Prepared food for guests, adhering to health and safety guidelines


Server

Lowery's Restaurant
01.2019 - 03.2021
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed multiple tables while simultaneously serving banquet parties.

Education

Associate of Arts - Graphic Communications

Germanna Community College
Locust Dale, VA
01-2026

Skills

  • Daily specials memorization
  • High volume dining
  • Food station setup
  • Exceptional customer service
  • Team collaboration
  • Upselling techniques
  • Food running
  • POS operation
  • Buffet setup and takedown
  • Strong work ethic

Certification

Certified ServSafe food handler

Timeline

Bistro Server

Courtyard by Marriott
04.2024 - 10.2024

Server

Brookland's Finest Bar & Kitchen
07.2022 - 04.2025

Barista/Server/Expo

Panera Bread
08.2021 - 12.2024

Server

Lowery's Restaurant
01.2019 - 03.2021

Associate of Arts - Graphic Communications

Germanna Community College

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