Savannah Turner
Lead Server
Jonesboro,GA
Summary
Dynamic leader with a proven track record at Red Lobster, adept in high-volume dining and enhancing team performance. Excelled in upselling techniques and staff training, significantly improving service delivery. Skilled in both liquor, wine, and food service, and fostering strong team collaboration. Achieved notable success in elevating guest satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Lead Server
Red Lobster
Newnan, GA
03.2022 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Verified accuracy of bills before presenting them to customers.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Calculated charges, issued table checks, and collected payments from customers.
- Worked with management to coordinate special functions and events.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Trained new employees to perform duties.
- Organized weekly team building activities designed to foster collaboration among servers.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Managed opening and closing duties to facilitate restaurant operations.
Bar Server
Tavern on Camp Creek
Eastpoint, GA
02.2021 - 03.2022
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Performed closing duties such as restocking items, cleaning work areas, cashing out registers and locking doors at end of shift.
- Set up tables in between patrons to reduce wait times.
- Maintained cleanliness of the bar area throughout shift.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Office Manager
SCS Financial Services
Palmetto, GA
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained confidential records relating to personnel matters.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Processed payroll accurately ensuring all employees were paid on time.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Developed and implemented office policies and procedures.
Education
Associate of Arts - Business Administration
Troy University
Troy, AL06-2022
High School Diploma -
Creekside
Fairburn, GA05-2019
Skills
- High volume dining
- Liquor, wine, and food service
- Table setting arrangements
- Upselling techniques
- Staff training
- Team management
- Order accuracy
- Strong leadership
- Menu recommendations
- Alcoholic beverage sales
- Safe food handling
Timeline
Lead Server
Red Lobster
03.2022 - Current
Bar Server
Tavern on Camp Creek
02.2021 - 03.2022
Office Manager
SCS Financial Services
Associate of Arts - Business Administration
Troy University
High School Diploma -
Creekside