Sawda Hassan
Burnsville,MN
Summary
Adept at managing high-stress situations and ensuring timely delivery, I leveraged my critical thinking and active listening skills at Shuute Transportation to enhance dispatch efficiency and safety. My experience also includes fostering customer loyalty at ABTRUCKING and promoting health and safety at YMCA, demonstrating a proven track record of results through strategic problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Dispatcher
Shuute Transportation
01.2022 - 04.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
ABTRUCKING
03.2020 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
YMCA Member
YMCA
04.2018 - 12.2019
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Youthbuild Columbus Community
Columbus, OHSkills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Critical Thinking
- Active Listening
- Health and safety
- Motor Skills Development
- Time Management
- Safety Monitoring
Timeline
Dispatcher
Shuute Transportation
01.2022 - 04.2024
Customer Service Representative
ABTRUCKING
03.2020 - 01.2022
YMCA Member
YMCA
04.2018 - 12.2019
Youthbuild Columbus Community
Similar Profiles
Harrison FryHarrison Fry
Corporate Analyst - Office of the CEO at Transportation Insight/Nolan Transportation GroupCorporate Analyst - Office of the CEO at Transportation Insight/Nolan Transportation Group
Samantha TownsendSamantha Townsend
Dispatcher, Clerk at @ Department of Transportation, Caltrans & Legend TransportationDispatcher, Clerk at @ Department of Transportation, Caltrans & Legend Transportation
Martin FinkMartin Fink
President at Crest Transportation Abba Local Transportation IncPresident at Crest Transportation Abba Local Transportation Inc
JUGRID OMBISIJUGRID OMBISI
RN at CONNECTED HEALTHCARERN at CONNECTED HEALTHCARE
Natalie DelgadilloNatalie Delgadillo
Nursing Station Technician at FairviewNursing Station Technician at Fairview