Scarlett McIntyre
Laguna Beach,CA
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hostess
Harpoon Henry's Seafood Restaurant
Dana Point, CA
12.2023 - 09.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Monitored customer satisfaction levels throughout their meal experience.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Hostess
Scarlet Kitchen & Lounge
Rancho Mission Viejo
02.2024 - 08.2024
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Demonstrated strong interpersonal skills when interacting with customers.
- Accurately recorded customer information into reservation system.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
- Assisted servers in bussing tables when needed during busy periods.
Education
Psycology
Saddleback College
Mission Viejo, CASkills
- Food Running
- Dining room management
- Reservations Management
- Guest complaint resolution
- Dining area maintenance
- Guest Engagement
- Positive and professional
- Menu board art
- High-volume dining
- Food safety understanding
- Payment Processing
Certification
- Food Handler Certfied
Timeline
Hostess
Scarlet Kitchen & Lounge
02.2024 - 08.2024
Hostess
Harpoon Henry's Seafood Restaurant
12.2023 - 09.2024
- Food Handler Certfied
Psycology
Saddleback College
Similar Profiles
Sean MorrisSean Morris
Head Server at Harpoon Henry's Seafood RestaurantHead Server at Harpoon Henry's Seafood Restaurant
Patrick WhitePatrick White
Dining Room Attendant at Harpoon Henry's Seafood RestaurantDining Room Attendant at Harpoon Henry's Seafood Restaurant
Amiyah CooperAmiyah Cooper
Restaurant Hostess at Harpoon Henry's Seafood RestaurantRestaurant Hostess at Harpoon Henry's Seafood Restaurant