Schanda Dabbs
Westmont,IL
Summary
Diligent Security professional with Number years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
13
13
years of professional experience
Work History
Telemarketer
Aucera
Oak Brook, IL
06.2025 - Current
- Documented service calls and maintenance activities for future reference
- Collaborated with management to set targets and develop performance improvement plans.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
Front Desk Receptionist
Woodspring Suites
Downers Grove, IL
01.2025 - 06.2025
- Greeted guests with professionalism, ensuring a positive first impression of the hotel environment.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Managed guest check-ins and check-outs with attention to detail in reservation records.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Maintained front desk area, upholding cleanliness and organization standards throughout shifts.
- Collected room deposits, fees, and payments.
Security Supervisor
Marksman
12.2024 - 12.2024
- Monitored security operations to ensure compliance with safety protocols and company policies.
- Utilized surveillance systems to monitor premises, ensuring swift identification of suspicious activities.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Private Nanny
Jovie
Barrington, IL
08.2024 - 11.2024
- Developed engaging educational activities that promoted cognitive and social development.
- Coordinated transportation for children to extracurricular activities and appointments as needed.
- Played games, worked on puzzles, and read books to young children.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized and maintained schedules for playdates, meals, and recreational outings.
- Provided attentive care and supervision for children in home and community settings.
- Communicated regularly with parents regarding children's progress, behavior, and daily progress.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Security Dispatcher
P4 Security
Downers Grove, IL
03.2024 - 08.2024
- Coordinated daily activities of security staff to maintain effective surveillance and incident response.
- Implemented training sessions for new staff on emergency procedures and equipment usage.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Prepared and submitted reports to keep management informed of security activities and developments.
Security Officer
Digby Detective Security
Chicago, IL
06.2012 - 03.2024
- Processed incident reports, documenting details for follow-up investigations and management reviews
- Assisted in training new dispatchers on operational procedures and emergency response protocols
- Utilized radio communication systems to relay critical information to on-site security teams
- Operated and monitored fire alarm and security CCTV systems to maintain building
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Trained new dispatchers on company protocols, software systems, and effective communication techniques for better team
- Received emergency and non-emergency calls to dispatch security service and medical assistance.
Skills
- Customer service
- Verbal and written communication
- Data entry
- Goal oriented
- Complaint resolution
- Attention to detail
- MS office
- Relationship building
- Documentation and reporting
- Stress tolerance
- Call center operations
- Adaptability and dependability
- Email and telephone etiquette
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Timeline
Telemarketer
Aucera
06.2025 - Current
Front Desk Receptionist
Woodspring Suites
01.2025 - 06.2025
Security Supervisor
Marksman
12.2024 - 12.2024
Private Nanny
Jovie
08.2024 - 11.2024
Security Dispatcher
P4 Security
03.2024 - 08.2024
Security Officer
Digby Detective Security
06.2012 - 03.2024