Scott Arnold
Martinsburg,WV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Service Manager
AutoNation Honda Dulles
03.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Resolved customer complaints in professional and timely manner.
- Identified root causes of recurring problems for long-term solutions and improvements.
- Optimized resource allocation for enhanced service delivery and reduced wait times.
Fleet Maintenance Manager
XPO
07.2022 - 03.2024
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
- Collaborated with transportation managers to determine optimal routes and schedules, factoring in vehicle maintenance needs where necessary.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Reduced downtime for repairs by conducting thorough inspections and addressing potential issues promptly.
- Managed all aspects of fleet maintenance operations, ensuring optimal productivity and costeffectiveness.
- Established strong relationships with external service providers, resulting in reliable support during peak periods or emergencies.
- Improved repair turnaround times with streamlined workflows and efficient allocation of resources.
Fleet Maintenance Supervisor
MV Transportation / Transdev
02.2018 - 07.2022
- Improved fleet performance by implementing effective maintenance programs and schedules.
- Implemented preventive maintenance measures, reducing the frequency of costly breakdowns and unplanned repairs.
- Maintained accurate documentation pertaining to fleet maintenance activities, ensuring compliance with both internal policies and external regulatory requirements.
- Created and maintained daily and weekly reports for upper management.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Fleet Maintenance Supervisor
The Ritter Companies
03.2016 - 02.2018
- Enhanced fleet efficiency by implementing preventive maintenance programs and monitoring vehicle performance.
- Implemented inventory control systems for parts and supplies, minimizing waste and optimizing stock levels.
- Maximized equipment lifespan through diligent oversight of regular servicing schedules, extending the useful life of assets while minimizing costs associated with premature replacements.
- Maintained a safe working environment by enforcing strict adherence to safety policies and protocols among the maintenance team.
- Spearheaded cost-saving initiatives by identifying opportunities for process improvements within the scope of fleet maintenance activities.
Shop Foreman
Roverland 4x4
06.2011 - 03.2016
- Increased shop efficiency by implementing streamlined processes and organizing work areas.
- Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
- Ensured high-quality workmanship by closely monitoring team performance and providing constructive feedback.
- Safeguarded workplace safety through strict adherence to safety protocols and conducting regular training sessions for staff.
- Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
- Developed training programs for new hires to enhance skillsets and productivity.
- Audited supplies regularly to ensure accuracy and prevent waste of resources.
Automotive Technician
Foreign Service
01.2001 - 06.2011
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
- Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
- Expanded knowledge of automotive technology by attending professional development workshops, staying current with industry advancements.
Education
Automotive Engineering
University of Northern Virginia
Manassas, VASkills
- Team leadership
- Conflict resolution
- Quality assurance
- Time management
- Decision-making abilities
- Customer retention
- Business Development
- Teamwork and Collaboration
- Negotiation
Timeline
Service Manager
AutoNation Honda Dulles
03.2024 - Current
Fleet Maintenance Manager
XPO
07.2022 - 03.2024
Fleet Maintenance Supervisor
MV Transportation / Transdev
02.2018 - 07.2022
Fleet Maintenance Supervisor
The Ritter Companies
03.2016 - 02.2018
Shop Foreman
Roverland 4x4
06.2011 - 03.2016
Automotive Technician
Foreign Service
01.2001 - 06.2011
Automotive Engineering
University of Northern Virginia
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