Scott O'Shaughnessy
Silver Spring,MD
Summary
Driven leader with a proven track record at GEICO, adept in claims processing proficiency and fostering teamwork. Excelled in negotiating settlements and managing high caseloads, ensuring operational excellence. Demonstrated integrity and ethics, alongside strong leadership, contributing to increased sales and profitability. Skilled in estimating repair costs and operations management, achieving high employee satisfaction and client loyalty.
Overview
16
16
years of professional experience
Work History
Auto Damage Adjuster
GEICO
01.2017 - Current
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
General Manager
Raising Canes Ohio
04.2014 - 11.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Bob Evans Restaurant
04.2008 - 02.2014
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Skills
- Integrity and ethics
- Claims Processing Proficiency
- Teamwork capabilities
- Estimating Repair Costs
- Leadership and team building
- Operations Management
- Team Player
Timeline
Auto Damage Adjuster
GEICO
01.2017 - Current
General Manager
Raising Canes Ohio
04.2014 - 11.2016
General Manager
Bob Evans Restaurant
04.2008 - 02.2014
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