Summary
Overview
Work History
Education
Skills
Certification
Skills
Professional Development
Languages
Timeline
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Scott Rappleyea

Phillipsburg

Summary

Accomplished and results-oriented Automotive Service Manager and Technician with 17 years of experience in advanced diagnostics, team leadership, and shop operations. Proven ability to resolve complex electrical and mechanical issues while driving team performance and profitability. Consistently maintain productivity at or above 100% while mentoring staff and ensuring the highest level of customer satisfaction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Manager

Allied Automotive
Allentown
08.2023 - Current
  • Lead and manage a team of automotive technicians, driving performance through quarterly reviews and fostering a culture of accountability.
  • Direct all service writing and sales operations, overseeing the sales department and workflow to consistently meet and exceed revenue targets.
  • Serve as the primary point of contact for all customer relations, expertly resolving client escalations to ensure high levels of satisfaction and retention.
  • Manage all aspects of shop workflow, including job dispatching, technician scheduling, and parts inventory control to maximize shop efficiency.

Lead Technician

Allied Automotive
Allentown
05.2019 - 08.2023
  • Spearheaded diagnostics on all modern vehicle systems, including base engine, electrical/wiring, and control modules.
  • Mentored and coached junior technicians through complex diagnostic situations, increasing team capabilities and efficiency.
  • Recognized as a top-level expert, sought out by other shops and dealerships to diagnose complex electrical faults that even technical assistance hotlines could not resolve.
  • Authored and submitted unique oscilloscope waveform data to these companies for their case study archives.

Lead Technician

Louis Garage
Stewartsville
02.2018 - 05.2019

Senior Technician

Firestone Complete Auto Care
09.2015 - 01.2018
  • Achieved recognition multiple times as a top 5 technician in the region for outstanding productivity.

Technician

STS
02.2013 - 08.2015

Assistant Manager

Valvoline Instant Oil Change
03.2009 - 10.2013

Education

High school or equivalent -

Skills

  • Team Leadership
  • Service Writing
  • Sales
  • Customer Relations
  • Job Dispatching
  • Inventory Control
  • Quarterly Reviews
  • Advanced Drivability
  • Electrical Fault Finding
  • Engine Diagnostics
  • Oscilloscope/Waveform Analysis
  • Brakes
  • Steering & Suspension
  • HVAC (R134a, HFO-1234yf)
  • Drivetrain
  • Transmissions
  • General Repair
  • Module Reprogramming & Reflashing
  • Wiring Fault Isolation

Certification

  • ASE A4 Suspension & Steering Certification, Current
  • ASE A6 Electrical Systems Certification, Current
  • ASE A7 Heating & Air Conditioning Certification, Current
  • ASE A5 Brakes Certification, Current
  • MACS (Mobile Air Conditioning Society) Certified, Current

Skills

Team Leadership, Service Writing, Sales, Customer Relations, Job Dispatching, Inventory Control, Quarterly Reviews, Advanced Drivability, Electrical Fault Finding, Engine Diagnostics, Oscilloscope/Waveform Analysis, Brakes, Steering & Suspension, HVAC (R134a, HFO-1234yf), Drivetrain, Transmissions, General Repair, Module Reprogramming & Reflashing, Wiring Fault Isolation

Professional Development

  • Mid-Atlantic Auto Care Alliance TOOLS Conference, 2025
  • Automotive Service & Technology Expo (ASTE), 2024, 2023, 2022
  • VISION Hi-Tech Training & Expo, 2021

Languages

English
Full Professional

Timeline

Service Manager

Allied Automotive
08.2023 - Current

Lead Technician

Allied Automotive
05.2019 - 08.2023

Lead Technician

Louis Garage
02.2018 - 05.2019

Senior Technician

Firestone Complete Auto Care
09.2015 - 01.2018

Technician

STS
02.2013 - 08.2015

Assistant Manager

Valvoline Instant Oil Change
03.2009 - 10.2013

High school or equivalent -

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Scott Rappleyea