Scott Smith
Salem,VA
Summary
Results-driven leader with a proven track record in operational strategy execution. Skilled in enhancing team performance and managing daily operations to achieve outstanding client satisfaction. Proficient in budget management and inventory control, contributing to sustainable business growth. Accomplished General Manager with expertise in staff training, inventory management, and budgeting. Proven track record in enhancing operational efficiency and customer relations, driving significant improvements in service delivery and team performance.
Overview
5
5
years of professional experience
Work History
General Manager
Jiffy Lube
Blacksburg, Virginia
01.2021 - Current
- Managed daily operations to ensure efficient service delivery.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and supply ordering processes.
- Implemented safety protocols to maintain a secure work environment.
- Scheduled employee shifts to optimize team coverage and performance.
- Conducted regular inspections of service equipment for maintenance needs.
- Developed promotional strategies to enhance customer engagement and retention.
- Collaborated with vendors to ensure quality product availability and pricing.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
Education
Certificate of Technical Studies - American Sign Language
San Jacinto College
Pasadena, TX05-1990
High School Diploma -
Gar-Field Senior Highschool
Dale City, VirginiaBusiness Management
Jiffy Lube University
Houston, TexasSkills
- Staff training
- Inventory management
- Budgeting
- Customer service
- Safety compliance
- Business operations
Timeline
General Manager
Jiffy Lube
01.2021 - Current
Certificate of Technical Studies - American Sign Language
San Jacinto College
High School Diploma -
Gar-Field Senior Highschool
Business Management
Jiffy Lube University
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