Scott West

• Manage a large portfolio of ticket members, group leaders, and prospects with a strong focus on personalized communication and long-term relationship building.
• Create customized group outings, theme nights, and ticket packages tailored to client and organizational needs, helping drive significant revenue growth.
• Actively work all home matches and community events, engaging directly with fans, clients, and partners to maximize the overall experience and strengthen brand loyalty.
• Lead targeted outreach campaigns across schools, businesses, youth organizations, and community groups to generate new sales opportunities and grow club awareness.
• Collaborate with marketing and event teams to develop and execute promotional nights, fan engagement initiatives, and game day activations.
• Consistently identify new business opportunities through proactive prospecting, networking, and local market research.

• Managed a personal portfolio of season ticket holders and prospects, focusing on personalized outreach and relationship building.
• Customized ticket packages based on client needs, leading to increased satisfaction, renewals, and revenue growth.
• Worked Detroit Red Wings and Detroit Tigers home games, consistently engaging with fans and clients to strengthen relationships and enhance the game day experience.
• Conducted proactive outreach and market research to identify new business opportunities and expand the client base.
• Represented the organization at games and events, providing hands-on service and creating memorable experiences for clients and prospects.

• Assisted in the coordination and execution of event logistics, ensuring smooth operations and timely setup for games and events.
• Monitored and maintained facility cleanliness and safety standards, conducting regular inspections and addressing any issues promptly.
• Collaborated with various departments, including security, maintenance, and guest services, to enhance overall event experience and operational efficiency.

• Built relationships with customers by providing excellent customer service
• Developed strong product knowledge and stayed up to date with industry trends
• Utilized cold calling techniques to increase sales and establish new customer relationships