Dynamic Head Server with a proven track record in customer service, team leadership, and training development. Committed to enhancing dining experiences through effective communication and conflict resolution.
Overview
7
7
years of professional experience
Work History
Head Server
Daimon Japanese Teppanyaki & Sushi
Huntington Beach, California
02.2022 - 07.2026
Oversaw dining room operations, ensuring seamless service in high-volume Japanese teppanyaki and sushi restaurant.
Trained and mentored new servers on menu items and service standards to enhance team performance and guest experience.
Collaborated with hosts, bussers, and kitchen staff to streamline customer service and improve overall dining experience.
Delivered high-quality service and expedited beverage delivery to enhance customer satisfaction.
Server
Japanese Castle
Paramount, California
09.2022 - 11.2022
Delivered exceptional customer service in high-paced dining environment.
Interacted with guests to identify and fulfill needs, improving overall dining experience.
Coordinated with kitchen staff to expedite food delivery, ensuring guest satisfaction.
Maintained cleanliness and organization of dining area throughout shifts.
Head Server
Hanano Japanese Ramen
Huntington Beach, California
02.2019 - 11.2022
Managed customer inquiries and swiftly resolved issues to ensure a positive dining experience.
Addressed customer complaints professionally, fostering positive relationships and loyalty.
Coordinated table assignments to enhance seating flow and reduce wait times for guests.
Trained new servers on menu items and restaurant standards.
Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.