Sean Cattie
PERKASIE,PA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Mercedes Benz of Doylestown
Doylestown, PA
02.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Managed a high volume of emails related to appointment scheduling requests.
Service Advisor
Faulkner Honda
Doylestown, PA
03.2021 - 01.2024
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Upsold additional products or services when appropriate.
- Prepared invoices for services rendered and collected payments from customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Promptly responded to customer inquiries via phone, email or in person.
Cashier
Redner's Warehouse Markets
Quakertown, PA
05.2020 - 04.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Lifeguard
YMCA of Quakertown
Quakertown, PA
08.2019 - 03.2020
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
Education
High School Diploma -
Pennridge High School
Perkasie, PA06-2020
Some College (No Degree) - Woodworking
Bucks County Community College
Newtown, PASkills
- Scheduling expertise
- Client Relationship Building
- Accuracy and Precision
- Telephone management
- Appointment confirmation
- Staff Coordination
- Telephone Etiquette
- Attention to Detail
- Problem-Solving
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Affiliations
- Boy Scouts of America Eagle Scout 2020
Timeline
Appointment Scheduler
Mercedes Benz of Doylestown
02.2024 - Current
Service Advisor
Faulkner Honda
03.2021 - 01.2024
Cashier
Redner's Warehouse Markets
05.2020 - 04.2021
Lifeguard
YMCA of Quakertown
08.2019 - 03.2020
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Pennridge High School
Some College (No Degree) - Woodworking
Bucks County Community College
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