Sean Guay-Lytle

• Assisted customers in understanding service options and recommended appropriate repairs.
• Prepared accurate service estimates by analyzing customer concerns and vehicle conditions.
• Coordinated with technicians to ensure timely completion of services and repairs.
• Managed customer inquiries through phone, email, and in-person communication effectively.
• Performed mechanical repairs as needed due to total work flow
• Scheduled appointments efficiently to optimize workflow and minimize wait times for customers.
• Managed warranty claims efficiently, liaising between customers, technicians, and manufacturers for smooth resolutions.
• Provided customers with estimation of repair costs and reasonable timeline for completion of service.
• Greeted and registered customers requiring service and directed automobiles to service garage.
• Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
• Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
• In charge of $20k plus of invoices per week

• Diagnosed and repaired a wide range of vehicle issues over more than 10 years, ensuring optimal performance and customer satisfaction.
• Utilized advanced diagnostic tools to identify mechanical problems efficiently and accurately.
• Provided on-site maintenance services, minimizing downtime for clients and enhancing service accessibility.
• Managed inventory of tools and parts, ensuring availability of necessary resources for timely repairs.
• Streamlined repair processes by implementing efficient workflows, reducing turnaround times for service requests.
• Maintained detailed service records, enhancing transparency and trust with clients regarding vehicle history and maintenance activities.
• Provided exceptional customer service, addressing inquiries and resolving concerns in a professional manner.
• Increased repeat business by establishing strong relationships with customers through excellent communication skills.
• Enhanced customer satisfaction by providing timely and efficient mobile mechanic services.
• Adhered strictly to industry safety standards while performing repairs or maintenance tasks in various environments.
• Attended training workshops to stay current on new techniques and certifications, enhancing professional skill set.
• Educated clients on proper vehicle maintenance, prolonging the lifespan of their automobiles.
• Promoted company''s services through positive word-of-mouth referrals from satisfied customers.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
• Calculated costs of materials and labor to detail repair estimates.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.

Documented service history and maintained records using dealership management software.

• Ensured customer satisfaction by following up on completed services and addressing concerns promptly. while averaging $200k per month in sales
• Supported sales of automotive parts by providing information on product features and benefits.
• Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
• Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
• Enhanced service department efficiency by maintaining clear communication with technicians and customers.
• Provided excellent customer service, consistently receiving positive feedback from clients on surveys and online reviews.
• Implemented routine scheduled maintenance programs for established customers.
• Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
• Advised management members on customer issues or mechanical repair problems.
• Used TechMetric computer system to enter customer information, create service records, order parts and develop cost estimations.
• Collaborated with team members to optimize workflow, contributing to a more efficient service department.
• Coordinated vehicle pick-up or delivery arrangements for customers when necessary, ensuring seamless transition from start to finish of service experience.
• Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
• Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
• Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.

• Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
• Developed promotional strategies that increased sales and customer engagement in-store.
• Oversaw daily operations, ensuring adherence to safety standards and regulatory compliance in all activities.
• Fostered a collaborative team environment, enhancing employee morale and productivity through effective communication.
• Evaluated vendor performance regularly, negotiating contracts to secure favorable terms and pricing for the store.
• Monitored competitor activities within local market area to stay informed on industry trends while adapting strategies accordingly for continued success.
• Led team of automotive professionals in providing exceptional customer service and assistance with vehicle maintenance issues.
• Ensured safe working environment for staff and customers by maintaining a clean, organized store layout and adhering to safety guidelines.
• Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
• Established strong relationships with suppliers, negotiating favorable pricing and delivery terms for the store.
• Coordinated special events such as promotional sales or community outreach programs designed to increase brand awareness among potential customers.
• Maintained up-to-date knowledge of automotive products, services, and industry trends to offer informed guidance to both staff and customers.
• Oversaw daily financial transactions, including cash handling, deposits, and reconciliations to ensure accuracy in accounting processes.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Defined clear targets and objectives and communicated to other team members. including goals of 50 or more cars a week and a minimum sales of $25k with a less than 2% failure of comeback ratio