Sean Nelson
Spartanburg,United States
Summary
Accomplished leader with a strong background in inventory management and customer service. Known for effective team building and training initiatives that enhance productivity and operational efficiency across diverse store locations.
Overview
10
10
years of professional experience
Work History
District Manager
Circle K - K Kitchen
Spartanburg, US
06.2026 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Delivered ongoing coaching and training for store managers to enhance productivity and profitability.
- Trained store managers on operational procedures and customer service expectations.
- Conducted regular site visits to assess performance and identify process improvements.
- Supported daily operations across multiple store locations while maintaining compliance with company standards.
- Monitored inventory levels to ensure stock availability and minimize waste.
Service Manager
PiedmontLube Centers
Dallas, US
02.2022 - 02.2026
- Managed daily operations of automotive service center ensuring efficiency and quality.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints by providing effective solutions and maintaining satisfaction.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Coordinated scheduling of services to maximize resource utilization and minimize wait times.
- Trained and mentored staff on service procedures and customer engagement techniques.
- Developed employee training programs focusing on technical skills and customer service excellence.
- Oversaw inventory management to maintain optimal stock levels of automotive supplies.
- Conducted regular inspections of service equipment to ensure compliance with company standards.
- Implemented safety protocols to ensure a secure working environment for all employees.
- Developed and maintained relationships with customers, vendors, and suppliers.
District Manager
Jiffy Lube
Atlanta, GA, US
03.2018 - 03.2022
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Trained and developed store managers on operational procedures and customer service excellence.
- Oversaw daily operations of multiple store locations ensuring compliance with company standards.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Conducted regular site visits to evaluate performance and implement process improvements.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Analyzed sales data to identify trends and recommend operational adjustments.
- Managed inventory levels to optimize stock availability and minimize waste.
- Collaborated with marketing teams to execute promotional campaigns effectively in stores.
- Enforced safety protocols to maintain a secure environment for employees and customers.
- Fostered a positive work culture by promoting teamwork and open communication among staff.
Kaufman Tire
Service Manager
Hiram, GA, US
04.2017 - 03.2018
- Managed daily operations of automotive service center ensuring efficiency and quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Oversaw inventory management to maintain optimal stock levels of automotive supplies.
- Implemented safety protocols to ensure a secure working environment for all employees.
- Trained and mentored staff on service procedures and customer engagement techniques.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Arts - Business Management
University of Phoenix
Orlando, FL09-2009
Associate of Arts - ASE Ceritifications
University Technial Institute
Orlando, FL08-2009
Skills
- Inventory management
- Customer service
- Team building
- Employee training
- Process improvement
- Operational compliance
- Performance evaluation
- Safety protocols
- Effective communication
- Technical troubleshooting
- Data analysis
- Time management
- Leadership training
- Conflict resolution
Timeline
District Manager
Circle K - K Kitchen
06.2026 - Current
Service Manager
PiedmontLube Centers
02.2022 - 02.2026
District Manager
Jiffy Lube
03.2018 - 03.2022
Kaufman Tire
Service Manager
04.2017 - 03.2018
Associate of Arts - Business Management
University of Phoenix
Associate of Arts - ASE Ceritifications
University Technial Institute