Sebastian Castillo
Laredo,TX
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
Laredo, TX
10.2023 - 01.2025
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Operated cash registers to process payments for goods and services.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built and maintained productive relationships with employees.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Performed daily opening and closing procedures such as counting money in cash drawers against total sales receipts for accuracy.
Customer Service Representative
HEB Grocery Store
Laredo, TX
07.2021 - 08.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Lyndon B Johnson
Laredo, TX05-2023
Skills
- Customer complaint resolution
- Telephone management
- Attention to detail
- Data entry proficiency
- Cash handling
- Product knowledge
- Customer service
- Stress management
Languages
Spanish
Professional
Timeline
Customer Service Cashier
Walmart
10.2023 - 01.2025
Customer Service Representative
HEB Grocery Store
07.2021 - 08.2023
High School Diploma -
Lyndon B Johnson
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