SEBASTIAN PINZON
Katy
Summary
Dynamic guest services professional with a proven track record of enhancing customer satisfaction through effective issue resolution and proactive communication. Expertise in addressing diverse customer inquiries to ensure a seamless and positive experience for all guests. Strong problem-solving abilities complemented by a commitment to delivering exceptional service in fast-paced environments. Passionate about creating memorable experiences that foster loyalty and encourage repeat business.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Nothing Bundt Cakes
Katy, TX
10.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining product displays and merchandising to enhance customer experience.
- Educated customers on product features and promotions, fostering repeat business opportunities.
Server
Bubbas 33
Lubbock, TX
05.2023 - 08.2024
- Serve guests efficiently, enhancing dining satisfaction and ensuring prompt service.
- Manage multiple tables, optimizing workflow and minimizing wait times for guests.
- Collaborate with kitchen staff to ensure timely and accurate order delivery.
- Resolve customer concerns swiftly, maintaining a positive dining experience.
- Upsell menu items, contributing to increased daily sales and customer satisfaction.
Server
Main Event
Lubbock, TX
11.2022 - 05.2023
- Served customers efficiently, enhancing dining experience and fostering repeat visits.
- Managed multiple tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to deliver orders accurately and promptly.
- Resolved customer complaints swiftly, maintaining a positive dining atmosphere.
Electronics Associate
Walmart
Katy, TX
01.2022 - 08.2022
- Assisted customers with electronics, enhancing satisfaction and driving repeat business.
- Managed inventory, ensuring optimal stock levels and reducing shortages.
- Managed electronic inventory, assisted customers with tech queries, and maintained product displays, enhancing store organization and customer satisfaction.
Education
Bachelor of Science - Computer Science
A&M University- Victoria
Victoria, TX05-2026
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Representative
Nothing Bundt Cakes
10.2025 - Current
Server
Bubbas 33
05.2023 - 08.2024
Server
Main Event
11.2022 - 05.2023
Electronics Associate
Walmart
01.2022 - 08.2022
Bachelor of Science - Computer Science
A&M University- Victoria