Sebastian Reyes
McAllen
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Lead
Dutch Bros
McAllen
08.2024 - 06.2025
- Trained new baristas on beverage preparation and company standards.
- Maintained cleanliness and organization of the workspace during shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in a polite and professional manner.
- Implemented health and safety protocols to ensure a safe work environment.
- Promoted positive team morale by encouraging collaboration among staff members.
Car Wash Detailer
Caribbean Motor Company
McAllen
05.2020 - 08.2022
- Vacuumed interiors, ensuring thorough removal of dirt and debris.
- Applied wax and polish to enhance vehicle appearance and protect surfaces.
- Cleaned car interiors using vacuums, brushes, and cleaning solutions.
Education
Biochemistry
UTRGV
Edinburg, TX06-2028
High School Diploma -
McAllen Memorial High School
McAllen, TX06-2024
Skills
- Problem solving
- Customer service
- Team collaboration
- Knowledge sharing
Certification
- Microsoft Excel
Languages
English
Professional
Accomplishments
- Promoted to Shift Lead after 5 months of employment
Affiliations
- Involved in Indoor Marching Percussion, competing in Dayton, Ohio for World Championships
Timeline
Shift Lead
Dutch Bros
08.2024 - 06.2025
Car Wash Detailer
Caribbean Motor Company
05.2020 - 08.2022
Biochemistry
UTRGV
High School Diploma -
McAllen Memorial High School
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