Seden Keo
Cranston,RI
Summary
Dependable and courteous professional with years of experience offering excellent administrative, customer service and financial management abilities. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Pediatric Ophthalmology & Strabismus Associates
Providence, RI
10.2025 - Current
- Managed patient check-in and check-out processes and scheduled appointments efficiently.
- Filing
- Maintained accurate patient records and updated information in the system.
- Verified patient insurance benefits before appointments to confirm coverage
- Processed patient payments and balanced the daily cash drawer
- Greeted visitors warmly and directed patients to exam rooms to keep the office moving
- Prepared daily appointment and flagged no-shows and cancellations for follow-up
- Answered high-volume clinic phone lines, triaged appointment requests, and routed urgent calls to physicians quickly.
Medical Laboratory Technologist
Prospect Medical Charter Care
North Providence, Rhode Island
06.2023 - 10.2025
- Troubleshoot and maintained complex lab equipment to keep operations running smoothly
- Enforced PPE use and safety rules to keep the lab a safe workspace
- Followed strict prep and handling protocols to reduce sample contamination risks
- Protected patient privacy by keeping all records and results HIPAA-compliant
- Applied microbiology, chemistry, and hematology knowledge to support diagnoses
- Performed routine maintenance and calibration on lab instruments for accurate results
- Ran QC on hematology analyzers and logged any deviations in the QC record
- Processed blood, urine, and swab specimens using CLIA-approved methods
- Generated daily LIS result reports and escalated critical values to physicians
- Calibrated and verified chemistry analyzers with manufacturer kits for audits
Chiropractic Assistant
Fall River Spine & Disc Center
Fall River, Massachusetts
10.2008 - 01.2023
- Answered phones to respond to patient questions, provide information and schedule appointments.
- Performed electric muscle stimulation, massage, ultrasound, and mechanical decompression traction.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
Education
Associate of Science - Medical Laboratory Technician
Bristol Community College
Fall River, MANo Degree - Clinical Rotation
Coastal Laboratory
ProvidenceNo Degree - Clinical Rotaion
Miriam Hospital
Providence, RISkills
- Specimen collection
- Quality control management
- Hematology analysis
- Result reporting
- Laboratory equipment maintenance
- Chemistry analysis
- Urinalysis testing
- Instrument maintenance
- Reagent preparation
- Appointment scheduling
- Insurance verification
- Electronic health records handling
- Ordering X-ray, MRI, CT scan, & Ultrasound
- Organizational skills development
- Front desk administration
- Electric muscle stimulation
- Treatment room preparation
- Payment processing
- Patient registration
Timeline
Front Desk Receptionist
Pediatric Ophthalmology & Strabismus Associates
10.2025 - Current
Medical Laboratory Technologist
Prospect Medical Charter Care
06.2023 - 10.2025
Chiropractic Assistant
Fall River Spine & Disc Center
10.2008 - 01.2023
Associate of Science - Medical Laboratory Technician
Bristol Community College
No Degree - Clinical Rotation
Coastal Laboratory
No Degree - Clinical Rotaion
Miriam Hospital