Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Segundo Garcia

Paterson

Summary

Dedicated professional with a strong foundation in customer service and management. Successfully improved operational efficiency and customer satisfaction through effective complaint resolution and staff coordination. Committed to fostering a positive work environment and driving team success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

QuickChek
Totowa
05.2020 - Current
  • Directed team management to meet sales and service goals.
  • Coordinated staff schedules to ensure optimal coverage during peak hours.
  • Managed payroll operations for accurate compensation.
  • Addressed customer inquiries to ensure satisfaction.
  • Facilitated lottery transactions to enhance customer engagement.
  • Performed office duties to support daily operations.

Front desk agent

Hilton Garden Inn Hotel
Wayne
05.2021 - 01.2023
  • Delivered customer service support to address guest needs and resolve issues, ensuring positive experiences
  • Employed professional phone etiquette to assist inquiries, contributing to high customer satisfaction
  • Performed night audit duties to ensure accurate financial reporting and guest account management
  • Executed various office tasks to streamline daily operations and enhance service efficiency

Assistant Manager

Guernsey Crest
Paterson
01.2013 - 01.2020
  • Led team members to improve collaboration and increase overall productivity
  • Processed customer transactions to streamline checkout experience and reduce wait times
  • Assisted customers with inquiries, providing accurate information and support
  • Provided customer service to address inquiries and resolve issues
  • Managed wholesale inventory to maintain optimal stock levels and ensure product availability
  • Managed stock inventory to maintain accurate product levels
  • Systematically organized and filed documents for easy retrieval

Education

Horticulture/Environmental Science -

Passaic County Technical Institute
Wayne, NJ
01-2016

Associate Degree - Environmental Sustainability

Passaic County Community College
Paterson, NJ

Skills

  • Retail operations
  • Inventory management
  • Staff scheduling
  • Team leadership
  • Problem solving
  • Customer service

Certification

  • Servsafe
  • TIPS

Timeline

Front desk agent

Hilton Garden Inn Hotel
05.2021 - 01.2023

Assistant Store Manager

QuickChek
05.2020 - Current

Assistant Manager

Guernsey Crest
01.2013 - 01.2020

Horticulture/Environmental Science -

Passaic County Technical Institute

Associate Degree - Environmental Sustainability

Passaic County Community College
Segundo Garcia