Summary
Overview
Work History
Education
Skills
Timeline
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Selena Aponte

Indianapolis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Sedgwick (Kelly Servies)
Indianapolis, Indiana
06.2023 - 04.2024
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Managed office supplies inventory and placed orders when necessary.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Completed paperwork for box trucks to be loaded with recalled items by the warehouse.

Processor

Sedgwick (Kelly Services)
Indianapolis, IN
04.2022 - 06.2023
  • Scanned/Processed recalled Items into the computer system.
  • Prepped Pallets of the recalled items to be checked by quality.
  • Conducted regular physical inventories to ensure accuracy of count records.
  • Resolved discrepancies.

Call Center Representative

Kelly Services
Rochester, NY
01.2021 - 02.2021
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Warehouse Worker

LiDestri Food and Drink
Rochester, NY
08.2020 - 12.2020
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.

Paraprofessional

Rochester City School District(TES STAFFING)
Rochester, NY
09.2017 - 04.2020
  • Participated in parent and teacher conferences to discuss student progress and challenges.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Helped implement behavior management strategies for individual students.
  • Ensured that all safety regulations were followed in the classroom environment.
  • Created and maintained positive relationships with students, parents, and colleagues.
  • Assisted teachers with planning and preparing lessons for students.

Team Member

Bill Grays
Rochester, NY
02.2016 - 09.2017
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.
  • Addressed customer needs, responding to specific requests.
  • Rotated through series of different stations based on team needs.

Education

High School Diploma -

All City High School
Rochester, NY
06-2015

Skills

  • Data Entry
  • Filing
  • Microsoft Excel
  • Customer Service
  • Patient
  • Teacher Assistance
  • Picking and processing
  • Material Handling
  • Discrepancy Resolution
  • Problem-solving skills
  • Organizational Skills

Timeline

Administrative Assistant

Sedgwick (Kelly Servies)
06.2023 - 04.2024

Processor

Sedgwick (Kelly Services)
04.2022 - 06.2023

Call Center Representative

Kelly Services
01.2021 - 02.2021

Warehouse Worker

LiDestri Food and Drink
08.2020 - 12.2020

Paraprofessional

Rochester City School District(TES STAFFING)
09.2017 - 04.2020

Team Member

Bill Grays
02.2016 - 09.2017

High School Diploma -

All City High School

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Selena Aponte