Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Selena Garcia

San Antonio

Summary

Strategic and analytical professional with 5 years of experience in leadership roles. Proven ability to develop and implement effective strategies that enhance operational efficiency. Committed to driving team success and achieving organizational goals in a dynamic environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Aqua-Tots Swim Schools
Live Oak
09.2023 - Current
  • Oversaw daily operations of swim school, ensuring program delivery and customer satisfaction.
  • Developed and managed annual operating budget to align financial planning with strategic objectives.
  • Executed full-cycle payroll processing for staff and contractors.
  • Directed hiring and onboarding processes, maintaining a team exceeding 20 employees.
  • Monitored pool chemical levels to ensure compliance with health and safety standards.
  • Designed and implemented customized training programs for front desk staff and swim instructors.
  • Cultivated a culture of continuous improvement and accountability within the team.

Lead General Manager

Hazel Sky Smoke and Vape
San Antonio
06.2021 - 09.2023
  • Consistently maintained 1st highest sales in the san antonio area
  • Calculate and follow weekly budgets, as well as opening and organizing operations for 3 new locations
  • Create a fun environment to push sales and raise morality amongst my employees
  • Input and keep up with inventory, SKU’s, barcodes, cost and price accuracy amongst all shops

Team Leader

Whataburger
San Antonio
03.2020 - 04.2021
  • Maintained high standards of customer service
  • Knowledge and skill in every position
  • Supervise and train crew members
  • Address customer complaints
  • Educate and enforce proper food handling

Service Advisor Assistant

Jordan Ford
San Antonio
08.2016 - 11.2018
  • Processed large volumes of cash transactions with precision.
  • Consistently met expectations for call quality and customer service.
  • Maintained accurate logs of repair orders to ensure timely payment processing.
  • Updated customers on service progress and pricing adjustments.
  • Organized work area to enhance efficiency and productivity.

Team Leader

Wingstop
San Antonio
11.2015 - 09.2016
  • Managed operations through effective delegation to enhance cleanliness and efficiency.
  • Monitored cash handling processes consistently to ensure accuracy and compliance.
  • Executed end-of-day deposit procedures to maintain financial integrity.
  • Provided exceptional mentoring and coaching to develop team skills and performance.

Education

High School Diploma -

Samuel Clemens High School
Schertz, TX
05-2013

Skills

  • Budget management
  • Payroll administration
  • Employee training
  • Customer service
  • Sales strategy
  • Inventory management
  • Operational oversight

Certification

CPR Certified

Timeline

General Manager

Aqua-Tots Swim Schools
09.2023 - Current

Lead General Manager

Hazel Sky Smoke and Vape
06.2021 - 09.2023

Team Leader

Whataburger
03.2020 - 04.2021

Service Advisor Assistant

Jordan Ford
08.2016 - 11.2018

Team Leader

Wingstop
11.2015 - 09.2016

High School Diploma -

Samuel Clemens High School

Similar Profiles

CREATE PROFILE