Selena Murray
Annandale,VA
Summary
Dynamic professional with a background in customer-focused roles. Known for strong attention to detail and effective communication, consistently exceeding performance expectations. Ready to leverage expertise to enhance service delivery and operational effectiveness.
Overview
1
1
year of professional experience
Work History
Crew Member
McDonald's Restaurant
Damascus, MD
06.2025 - 07.2026
- Provided exceptional customer service to enhance guest satisfaction.
- Prepared and served food items following safety and quality standards.
- Operated cash register efficiently, handling transactions accurately.
- Assisted in maintaining cleanliness and organization of work areas.
- Collaborated with team members to ensure smooth operation during peak hours.
- Trained new crew members on operational procedures and safety protocols.
- Stocked inventory regularly to ensure availability of menu items.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimal experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Boosted repeat customer rates by providing friendly and engaging service.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
Education
High School Diploma -
Damascus Highschoool
Damascus, MDSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Point of sale operation
- Active listening
- Attention to detail
- Customer engagement
- Order accuracy
- Interactive communication
- Safe food handling
- Self-motivation
- Transaction Accuracy
- Basic math
- Fast service delivery
- Meal assembly
- Physical stamina
- Dependable teamwork
- Hospitality service expertise
Accomplishments
- maintained accuracy and efficiency while working in a fast-paced environment.
- Recognized by management for reliability, teamwork, and excellent customer service.
- Provided assistance to customers by answering questions and resolving concerns professionally.
- Achieved positive customer feedback through friendly and efficient service.
Timeline
Crew Member
McDonald's Restaurant
06.2025 - 07.2026
High School Diploma -
Damascus Highschoool