Selena Pierre
Powder Springs,GA
Summary
Committed professional with a proven track record in effectively managing emotionally-charged, life-threatening, and dangerous situations. Recognized for meticulous attention to detail and seamless teamwork. Exceptional organizational, communication, and multitasking skills contribute to successful outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
DeKalb County Police Department
09.2018 - 04.2021
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Handled sensitive situations with tact and discretion, maintaining confidentiality as required by law and departmental policies.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
Juvenile Correctional Officer
DeKalb Regional Youth Detention Center
03.2018 - 07.2018
- Improved facility safety by conducting thorough and consistent security checks.
- Responded effectively to emergencies or crises situations, prioritizing safety and well-being of all offenders and staff members.
- Documented daily activities and progress reports, ensuring accurate record-keeping.
- Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
- Provided necessary support for educational programs, ensuring access to academic resources for all offenders.
- Managed up to 20 offenders at a time.
Special Services Associate
Home Depot
06.2014 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register and assisted co-workers with complex transactions such as special orders and online orders.
- Assisted customers with returns, refunds and resolving transaction issues.
- Managed multiple tasks simultaneously while maintaining focus on quality and deadlines, ensuring top-notch performance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Psychology & Criminology/Justice Studies
Kent State University
Kent, OH08.2017
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Information Gathering
- Data entry proficiency
- Work Ethic and Integrity
- Patience and Empathy
- Customer Service
- Juvenile Justice Knowledge
- Verbal Deescalation
Certification
- Communications Officer, DeKalb County, GA, 07/2019
- Emergency Medical Dispatch, DeKalb County, GA, 06/2019
- Emergency Fire Dispatch, DeKalb County, GA, 02/2020
- Basic Juvenile Correctional Officer Training (240 Hours), Forsyth, GA, 05/2018
- GCIC / NCIC, Forsyth, GA, 2018
Languages
Spanish
Professional Working
Timeline
911 Dispatcher
DeKalb County Police Department
09.2018 - 04.2021
Juvenile Correctional Officer
DeKalb Regional Youth Detention Center
03.2018 - 07.2018
Special Services Associate
Home Depot
06.2014 - 02.2018
Bachelor of Arts - Psychology & Criminology/Justice Studies
Kent State University
- Communications Officer, DeKalb County, GA, 07/2019
- Emergency Medical Dispatch, DeKalb County, GA, 06/2019
- Emergency Fire Dispatch, DeKalb County, GA, 02/2020
- Basic Juvenile Correctional Officer Training (240 Hours), Forsyth, GA, 05/2018
- GCIC / NCIC, Forsyth, GA, 2018
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