Selena Ruiz Pena
Menifee
Summary
As a front desk receptionist Iam able to provide high performing care , communication with patients which may include medications, patient worries , answering phone calls and transferring them to the right route, I am able to handle pressure with patient being upset I am able re set their demeanor in certain situations, I am very out going with a positive mindset and attitude.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
i care urgent care
Murrieta
07.2024 - Current
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided administrative support including photocopying, faxing, and filing.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors warmly and directed them to correct personnel or office.
- Maintained a clean and organized reception area to uphold company image.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted customers warmly and made them feel welcome.
Medical Assistant
oncology of hope and innovation
Murrieta
06.2023 - 09.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Assisted back office patient processes to reduce office wait times.
- Inspected equipment to ensure proper working order prior to use on patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Handled general office duties to support administrative staff during peak hours.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Prepared treatment rooms for patient examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Collected samples from patients for laboratory testing purposes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Positioned patients properly during examination or treatment for comfort and safety.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Provided assistance to medical staff in performing minor surgical procedures.
- Administered injections, medications and treatments as directed by the physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Kept facility stocked with necessary supplies, equipment and instruments.
Education
High School Diploma -
Saint Gregory High
San Diego, CA06-2023
Some College (No Degree) - Medical Assistant
UEI College
Chula Vista, CASkills
- Data entry
- Administrative skills
- Cash handling
- Listening skills
- Customer service
- Client communication
- Phone etiquette
- Email correspondence
- Appointment confirmation
- Supply management
- Telephone etiquette
- Call routing
- Multi-line telephone systems
- Appointment scheduling
- Office organization
- Time management
- Team collaboration
- Multitasking and organization
- Inventory control
- Office supplies inventory management
- Problem-solving skills
- Document management
- Researching skills
- Confidentiality handling
- Attention to detail
- Work prioritization
- Scheduling
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
i care urgent care
07.2024 - Current
Medical Assistant
oncology of hope and innovation
06.2023 - 09.2023
High School Diploma -
Saint Gregory High
Some College (No Degree) - Medical Assistant
UEI College