SELINA ROSARIO
Coral Springs,United States
Summary
Customer Service professional with 12 years of experience in administrative work and medical assistance. Demonstrates exceptional customer service skills and proficiency in phlebotomy, immunizations, and patient care. Eager to contribute to a progressive institution with a commitment to excellence and patient safety.
Overview
12
12
years of professional experience
Work History
Surgery Scheduling Coordinator
Cleveland Clinic Hospital
10.2015 - 01.2018
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Maintained consistent follow-up on status of prior authorization requests.
- Reviewed documentation for accuracy and assessment of necessity.
Medical Assistant
Joe DiMaggio Division of Pediatric Dermatology
05.2014 - 01.2018
- Takes patient's histories and vital signs, prepares patient and assists during examination and treatment, answer phones and schedules appointments, assist with checking patients in and schedule follow up appointments, assists with surgery, obtains prior authorizations for medications, maintains supplies, cleans rooms and equipment, and stocks rooms with required supplies, and sterilizes instruments
Medical Assistant/ Phlebotomist
Victory Internal Medicine
05.2011 - 03.2014
- EKGs, Drawing Blood, processing blood work, administrating immunizations, administering injections, measured vitals (blood pressure, temperature, pulse oximeter, BMI), spirometry, urinalysis, answered phones
Bank Teller
Commerce Bank
06.2006 - 08.2010
- Assisted customers with financial transactions, including deposits, withdrawals, and money orders
- Balanced daily cash drawer, ensuring accuracy and preventing discrepancies
- Issued cashier's checks, providing excellent customer service and maintaining confidentiality
- Resolved customer inquiries efficiently, enhancing customer satisfaction and retention
- Maintained detailed transaction records, contributing to smooth branch operations
Education
Medical Assistant Certificate -
Sanford-Brown Institute
Iselin, NJ05.2011
Skills
- Time Management
- Team Collaboration
- Conflict Resolution
- Cash Handling
- Venipuncture
- Pediatrics
Timeline
Surgery Scheduling Coordinator
Cleveland Clinic Hospital
10.2015 - 01.2018
Medical Assistant
Joe DiMaggio Division of Pediatric Dermatology
05.2014 - 01.2018
Medical Assistant/ Phlebotomist
Victory Internal Medicine
05.2011 - 03.2014
Bank Teller
Commerce Bank
06.2006 - 08.2010
Medical Assistant Certificate -
Sanford-Brown Institute
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