Sena Alborzian
Administrative/ Customer Service Assistant
Glendale,CA
Summary
Methodical teammate with exceptional knowledge of best in class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Meets deadlines with ease and provides solutions when necessary. Successful at working closely with others to uphold standards of service. Ability to manage staff and work in a leadership role with confidence, enthusiasm and the ability to retain information quickly.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Lead Hostess
Wu Chow
Austin, TX
06.2021 - 06.2022
- Appointed Lead Host upon hiring
- Managed hostess stand alone occasionally
- Worked through Christmas and some national holidays
- Assigned work duties to colleagues
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Personal Assistant
Yogi Cameron
Los Angeles, CA
01.2018 - 01.2020
- Directed calls to appropriate parties
- Edited video content for Social media
- Create content for social media
- Personal driver for executive
Education
High School Diploma -
Howells's Boarding School
Wales, United Kingdom 01.2005 - 01.2009
Skills
Interactive communication skills
undefinedAccomplishments
Assigned Lead Host upon hiring.
- Supervised team of 3 staff members.
- Trained new staff
Hiking
I enjoy connecting with nature and the peacefulness it brings. I have a joy for setting fitness goals for myself and I feel accomplished when meeting those goals. I then continue to set new ones that make me stronger and proud of myself.
Timeline
Lead Hostess
Wu Chow
06.2021 - 06.2022
Personal Assistant
Yogi Cameron
01.2018 - 01.2020
High School Diploma -
Howells's Boarding School
01.2005 - 01.2009
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