Senada Moreau
Davis Junction,IL
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Dedicated professional with demonstrated strengths in customer service and time management. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
16
16
years of professional experience
Work History
911 Emergency Dispatcher
City Of Rochelle
09.2015 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews
- Questioned callers to determine the nature of problems and locations to direct the type of response needed
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
- Read system maps and caller information, and documented details in system
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses
- Conducted research, gathered information from multiple sources, and presented results
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Daycare Assistant
As We Grow Learning Center
06.2013 - 09.2015
- Promoted learning and social development through structured and unstructured playtime
- Designed monthly activity schedules to balance play, rest, and learning time
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
- Maintained clean, neat, and hazard-free areas to protect kids, personnel, and families
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
- Kept notes of behavior issues, food served and medications administered to children
- Met with parents about daily activities, positive developments, and issues.
Waitress
Sunrise Family Restaurant
06.2008 - 11.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Greeted new customers, discussed specials, and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Used cash registers and credit card machines to cash out customers
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Stayed up-to-date on menu changes to help customers make food choices.
Education
Bachelor of Arts - Business Administration -
Southern New Hampshire University
Manchester, NH12.2022
Associate of Applied Science - Criminal Justice -
Kishwaukee Community College
Malta, IL12.2015
High School Diploma -
Rochelle Township High School
Rochelle, IL05.2011
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Critical Thinking
- Customer relations
- Decision making
- Analytical thinking
- Good communication
- Prioritization
Timeline
911 Emergency Dispatcher
City Of Rochelle
09.2015 - Current
Daycare Assistant
As We Grow Learning Center
06.2013 - 09.2015
Waitress
Sunrise Family Restaurant
06.2008 - 11.2011
Bachelor of Arts - Business Administration -
Southern New Hampshire University
Associate of Applied Science - Criminal Justice -
Kishwaukee Community College
High School Diploma -
Rochelle Township High School
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