Senka Thompson
General Manager
New Milford,CT
Summary
Senior Hospitality & Property Management Executive recognized for exceeding budget goals by 18% and consistently enhancing guest satisfaction. Proven experience in managing multi-department operations, implementing market-driven revenue strategies, and coordinating capital projects that elevate property value. Skilled in fostering strong partnerships with ownership to drive long-term asset performance.
Overview
20
20
years of professional experience
Work History
Property Manager
Velocity Flex Living
Danbury
07.2025 - Current
- Manage operations of flexible-stay residential portfolio including furnished and extended-stay units
- Oversaw leasing, occupancy, budgeting, and financial performance across multiple units to optimize revenue and tenant satisfaction
- Implemented market-driven rate strategy to increase occupancy and revenue effectively
- Prepare monthly financial reports, forecasts, and variance analysis for ownership
- Coordinated renovations, unit turns, and capital improvement projects to enhance property value and tenant experience
- Supervise maintenance, housekeeping, and vendor contracts
- Ensure compliance with local regulations, housing requirements, and company standards
- Work directly with ownership on pricing strategy and long-term asset performance
General Manager
Diamond Properties / Diamond Hospitality
Danbury
09.2022 - Current
- Lead full operations of 133-room branded hotel including meeting space, pool, and fitness center
- Exceeded annual budget by 18% through strategic revenue management and cost control initiatives
- Increased ADR, revenue, and guest satisfaction scores year over year
- Turned around property from failing QA inspection to passing within one year
- Report directly to ownership on financial performance, budgets, and capital planning
- Oversaw renovations, room upgrades, and property improvement projects to enhance guest experience and brand standards
- Implement revenue strategies to maximize occupancy and rate performance
- Managed property improvement projects to elevate overall guest experience.
Director of Housekeeping
Fitzpatrick Hotel
New York
09.2021 - 08.2022
- Directed housekeeping operations for 4-star union hotel
- Led 40+ employees and multiple supervisors, fostering a collaborative work environment
- Improved team performance, cleanliness scores, and guest satisfaction
- Reduced expenses while maintaining luxury standards
- Oversaw payroll, purchasing, and departmental budgets to ensure financial efficiency
- Collaborated with GM on operational and financial planning to align departmental goals with overall business strategy
Operations Manager
The Quin Central Park by Hilton
New York
05.2018 - 08.2021
- Oversaw front office, concierge, bell, valet, and guest services for luxury hotel
- Managed revenue performance to optimize guest satisfaction and control labor costs.
- Managed union environment and brand compliance
- Increased upsell revenue and improved service scores
- Supported GM by overseeing daily operations and ensuring financial compliance.
Owner / Operator
Thompson’s Fine American Comfort Food
NY
05.2015 - 12.2018
- Established and managed full-service restaurant operations, ensuring efficiency and profitability.
- Oversaw budgeting, staffing, inventory, and vendor contracts to optimize resources.
- Maintained financial oversight to enhance cost control and overall profitability.
- Delivered exceptional service to over 300 daily guests in a high-volume setting.
- Cultivated strategic relationships with local businesses and officials to boost community engagement.
Housekeeping Manager
The London NYC
New York
04.2007 - 08.2014
Housekeeping Manager
The Peninsula Hotel
New York
09.2006 - 04.2007
Skills
- Property management
- Tenant relations
- Revenue management
- Rent collection
- Tenant and eviction laws
- Compliance management
- Contract negotiation
- Vendor management
- Property maintenance
- Apartment maintenance
- Strategic planning
- Negotiation skills
- Microsoft Office
- Excel
- Outlook
- PowerPoint
- Customer service
- Staff management
- Opera PMS
Languages
Croatian
Native/ Bilingual
Accomplishments
Wyndham's Presidents Award
Timeline
Property Manager
Velocity Flex Living
07.2025 - Current
General Manager
Diamond Properties / Diamond Hospitality
09.2022 - Current
Director of Housekeeping
Fitzpatrick Hotel
09.2021 - 08.2022
Operations Manager
The Quin Central Park by Hilton
05.2018 - 08.2021
Owner / Operator
Thompson’s Fine American Comfort Food
05.2015 - 12.2018
Housekeeping Manager
The London NYC
04.2007 - 08.2014
Housekeeping Manager
The Peninsula Hotel
09.2006 - 04.2007