Sequoia Riley
Cottage Grove,OR
Summary
Dynamic professional with a solid background in Customer Service within the service industry. Expertise in operational efficiency and customer satisfaction, leveraging strong communication and problem-solving skills. Proven ability to thrive in fast-paced environments while maintaining high service standards through effective multitasking and teamwork.
Overview
7
7
years of professional experience
Work History
Crew Member
Mcdonalds
04.2023 - 12.2025
- Enhanced guest satisfaction through exceptional service in fast-paced environment.
- Operated kitchen equipment while ensuring safety and sanitation compliance.
- Trained new crew members on essential operational procedures and best practices.
- Maintained a clean dining area for positive guest experiences and satisfaction.
- Assisted at front counter and drive-thru, ensuring efficient service delivery.
- Demonstrated effective multitasking, managing multiple orders without compromising quality.
Manufacturing Operator
Greasweep
02.2022 - 03.2023
- Ensured product quality by adhering to strict assembly standards.
- Increased production efficiency by monitoring processes and minimizing downtime.
- Enhanced equipment reliability through routine maintenance and inspections.
- Streamlined workflows by collaborating effectively with team members.
- Maintained high quality by inspecting products and machinery regularly.
Garage Door Technician
Doortech
11.2020 - 06.2022
- Enhanced garage door functionality through precise installations and repairs.
- Resolved mechanical issues promptly, ensuring customer satisfaction and retention.
- Performed routine maintenance checks, extending garage door lifespan and performance.
- Educated junior technicians on effective installation methods and safety measures.
- Executed safety protocols aligning with industry standards, minimizing workplace hazards.
Crew Member
Wendy's
06.2019 - 10.2019
- Enhanced customer satisfaction by swiftly resolving complaints and issues.
- Streamlined order processing through efficient use of POS system for accuracy.
- Maintained cleanliness of food preparation areas, ensuring sanitation standards were upheld.
- Supported inventory control by restocking supplies promptly when necessary.
- Collaborated with team to manage peak service hours effectively.
Feeder Operator
Emerald Forest Products
01.2019 - 06.2019
- Ensured consistent material flow by operating and maintaining feeder equipment.
- Identified and resolved operational issues through diligent process monitoring.
- Enhanced productivity by collaborating with team members to optimize workflow.
- Maintained industry standards by conducting thorough quality checks on materials.
- Trained new operators on safe equipment handling and operational procedures.
- Reduced production downtime by implementing effective process improvements.
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Customer engagement
Timeline
Crew Member
Mcdonalds
04.2023 - 12.2025
Manufacturing Operator
Greasweep
02.2022 - 03.2023
Garage Door Technician
Doortech
11.2020 - 06.2022
Crew Member
Wendy's
06.2019 - 10.2019
Feeder Operator
Emerald Forest Products
01.2019 - 06.2019