Sera Kanouse
Thornton,CO
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Wendy’s. Skilled in customer service and time management, adept at collaborating with teams to exceed targets. Increased efficiency through effective problem-solving and multitasking, showcasing a commitment to excellence and a rapid learning curve in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Crew Member
Wendy’s
05.2021 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Night Stocker
King Soopers
04.2015 - 08.2018
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
Crew Member
Carl’s Jr
01.2012 - 10.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
General Merchandiser
Safeway
01.2008 - 08.2010
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
Education
High School Diploma - Required
Gallup Central High
Gallup, NM05.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Taking Orders
- Heavy Lifting
- Learning Agility
Timeline
Crew Member
Wendy’s
05.2021 - 07.2024
Night Stocker
King Soopers
04.2015 - 08.2018
Crew Member
Carl’s Jr
01.2012 - 10.2014
General Merchandiser
Safeway
01.2008 - 08.2010
High School Diploma - Required
Gallup Central High
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