Summary
Overview
Work History
Education
Skills
Timeline
Generic

Serefina Martino

Bryn Mawr,PA

Summary

Proven team player with a track record of enhancing customer engagement and streamlining operations at Big Kyle BBQ. Excelled in high-pressure environments, demonstrating exceptional time management and cash handling skills. Elevated guest experiences by fostering a welcoming atmosphere, showcasing leadership qualities and a commitment to integrity and honesty.

Overview

4
4
years of professional experience

Work History

Crew Member

Big Kyle BBQ
Ashburn, VA
05.2020 - 08.2024
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Front of House Employee

Nick & Joe's Pizza
Oaklyn, NJ
08.2023 - 07.2024
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Accurately operated cash register to process customer payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Front of House Employee

Cinnabon
03.2022 - 04.2024
  • Established welcoming atmosphere by greeting each guest warmly.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.

Education

Diploma -

Bishop Eustace Preparatoral School
Pennsauken, NJ

Bachelors In Sociology -

Rosemont College
Bryn Mawr, PA

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Integrity and Honesty
  • Leadership Qualities
  • Store Opening and Closing
  • Valid Driver's License

Timeline

Front of House Employee

Nick & Joe's Pizza
08.2023 - 07.2024

Front of House Employee

Cinnabon
03.2022 - 04.2024

Crew Member

Big Kyle BBQ
05.2020 - 08.2024

Diploma -

Bishop Eustace Preparatoral School

Bachelors In Sociology -

Rosemont College
Serefina Martino