Serena Blackledge
Stevenson
Summary
Store manager skilled in team leadership and effective communication. Committed to enhancing customer service and driving operational success while achieving sales targets and maintaining high standards in store presentation.
Overview
7
7
years of professional experience
Work History
Store Manager
TEAM Wireless - Verizon
Troutdale, OR
09.2024 - Current
- Observing my team members during customer interactions, teaching best practices, and correcting behaviors.
- Hosting weekly team meetings and daily 1-on-1s to review performance, outline shift priorities, and motivate staff to hit goals.
- Led daily store operations. Running daily and weekly inventory compliance, managing stock, and ensuring devices and accessories are properly accounted for and showcased.
- Managing and approving employee shift schedules, balancing coverage for store hours, and minimizing overtime.
- Overseeing daily cash drawers, managing budgets, and analyzing daily statistical and financial reports.
- Participating in sales strategy development and executing new promotions or marketing initiatives as directed by District and Regional Management.
- Managed sales team to achieve monthly targets and improve customer engagement.
Internet Sales Consultant
Ron Tonkin Honda
Portland, OR
08.2021 - 04.2022
- Managed lead tracking and follow-up processes through CRM systems to enhance engagement with potential customers.
- Developed customized vehicle presentations to enhance customer engagement and facilitate sales discussions.
- Facilitated vehicle demonstrations and test drives to highlight key features and advantages.
- Engaged customers through effective communication and product knowledge to enhance sales experience.
- Created strong client relationships to enhance trust and drive repeat business opportunities.
- Responded to potential customer inquiries through telephone and email, ensuring timely and accurate information delivery.
Customer Solutions Representative
Umpqua Bank
Stevenson, WA
05.2019 - 05.2021
- Received checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, payee, legality of the item, and proper identification.
- Order a supply of cash to meet daily needs. Count, verify, and post armored car deposits.
- Carry out special services for customers, such as ordering bank cards and checks, as well as solving problems concerning customers accounts. Receive mortgage, loan, and other payments, verifying payment dates and amounts due.
- Educated customers on banking products and services to enhance their financial understanding.
Education
High School Diploma -
Stevenson High School
Stevenson, WA06-2017
Skills
- Customer service/relations
- Problem-solving
- Multitasking and organization
- Efficient store management
- Cash management
- Effective verbal communication
- Team leadership
- Decision-making
Timeline
Store Manager
TEAM Wireless - Verizon
09.2024 - Current
Internet Sales Consultant
Ron Tonkin Honda
08.2021 - 04.2022
Customer Solutions Representative
Umpqua Bank
05.2019 - 05.2021
High School Diploma -
Stevenson High School