Serena Mitchell
Leesburg,FL
Summary
Detail-oriented cashier with expertise in processing customer transactions efficiently. Committed to maintaining financial integrity and delivering high-quality customer service.
Overview
33
33
years of professional experience
Work History
Cashier
Indian Rocks Cafe
Indian Rocks Beach, Florida
05.2025 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of the cashier area.
- Assisted customers with menu inquiries and recommendations.
- Handled cash, credit, and mobile payments accurately.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Resolved customer complaints promptly and professionally.
- Restocked supplies and merchandise as needed throughout shifts.
- Followed health and safety protocols during food handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Adhered to social distancing protocols and wore mask or face shield.
Bookkeeper
Lake County Sheriff's Office
Tavares, FL
04.1993 - 04.2023
- Reconciled bank statements with financial accounts regularly.
- Processed accounts payable and receivable efficiently and timely.
- Prepared payroll and ensured employee compensation accuracy.
- Generated detailed financial reports for internal use.
- Collaborated with law enforcement staff on financial compliance matters.
- Ensured confidentiality of sensitive financial information at all times.
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Performed month-end closing activities.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained and reconciled general ledger accounts.
- Posted journal entries to the general ledger system accurately and timely.
- Provided assistance in preparing tax returns annually.
- Managed payroll processing for staff members.
- Helped businesses keep finances in order by managing accounting ledgers and recording journal entries.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Analyzed financial transactions, assigning to specific accounts.
- Developed internal control procedures to ensure accurate recordkeeping.
- Performed account analysis as required by management.
- Responded to inquiries from IRS, state and other tax authorities to minimize additional interest and penalty charges.
- Assisted with the preparation of budgets and forecasts.
- Reconciled vendor statements to assist in monthly closings.
- Defined bookkeeping policies and procedures by developing system to account for financial transactions.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
- Reviewed employee expense reports for compliance with company policies.
- Advised management on financial decisions by analyzing trends and financial data.
- Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
- Assisted in financial planning and analysis to support strategic decision-making.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Conducted month-end and year-end close processes, ensuring accuracy of financial reporting.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Prepared financial statements, including balance sheets and income statements, for review by management.
- Assisted in the development and implementation of new accounting procedures and systems.
- Updated and maintained depreciation, amortization, and prepayment schedules.
- Managed inventory records, adjusting entries for discrepancies and reporting changes.
- Coordinated with vendors and clients to resolve billing and payment issues.
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Provided support during external audits by preparing necessary documents and answering inquiries.
- Handled sensitive financial information with confidentiality and integrity.
- Implemented and maintained internal controls to safeguard financial assets.
- Monitored cash flow, preparing reports to inform management of financial status.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reconciled computer reports with manually maintained ledgers.
- Reduced financial discrepancies by verifying accounting statements.
- Reconciled or entered report discrepancies found in financial records.
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Monitored loans and accounts payable to confirm payments are current.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Calculated income and social security tax deductions.
- Performed financial calculations for amounts due, interest charges and balances.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
Education
High School Diploma -
Eustis High School
Eustis, FLAssociate of Arts - Criminal Justice
Vincennes University
Vincennes, Indiana, INSkills
- Point-of-sale operation
- Cash handling
- Customer transactions
- Inventory management
- Health and safety compliance
- Financial reporting
Timeline
Cashier
Indian Rocks Cafe
05.2025 - Current
Bookkeeper
Lake County Sheriff's Office
04.1993 - 04.2023
High School Diploma -
Eustis High School
Associate of Arts - Criminal Justice
Vincennes University