Serena Ramos
KISSIMMEE,Florida
Summary
- Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
4
4
years of professional experience
Work History
Sales Associate
Puma
11.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Vans
06.2019 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - General Studies
Valencia College
Orlando, FLAssociate of Arts - Kinesiology
University of Central Florida
Orlando, FLHigh School Diploma -
Liberty High School
Kissimmee, FL05.2019
Skills
- Retail Loss Prevention
- Work Assignments
- Seasonal Promotions
- Teamwork and Collaboration
- Answering Customer Questions
- Inventory Control Procedures
- Stockroom
- Customer Service
- Sales Records Analysis
- Maintaining Clean Work Areas
Timeline
Sales Associate
Puma
11.2022 - Current
Sales Associate
Vans
06.2019 - 11.2022
No Degree - General Studies
Valencia College
Associate of Arts - Kinesiology
University of Central Florida
High School Diploma -
Liberty High School
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